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I purchased a Samsung Family Hub 4 door refrigerator/freezer…

Customer Question
Hi, I purchased a...

Hi, I purchased a Samsung Family Hub 4 door refrigerator/freezer in August of last year. We had a storm about two or three weeks ago and the power went out. When it teturned the screen on the refrigerator had been corrupted. How do I get the original screen back.

Contractor's Assistant: What's the model of your Samsung router?

I have a directv router.

Contractor's Assistant: What have you tried so far?

Nothing. I tried to get remote assistance but it doesn’t connect.

Submitted: 2 months ago.Category: Appliance
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Answered in 4 minutes by:
5/28/2018
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,223
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Do you have a full model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

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Customer reply replied 2 months ago
RF28M9580SR/AA
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

To reset your refrigerator display, open the fridge door and locate the display reset button on the inner side of the door. Press the button and press again to reset the display Attached below is an image of where the reset button is located.

If it doesn't reset, call warranty because something failed.

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