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Clothes washer stays in control lock position and will not…

Customer Question
Clothes washer stays in...

Clothes washer stays in control lock position and will not engage

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

It is about a year or mayge two years old it is a whirlpool duet

Contractor's Assistant: Do you plan on doing the work yourself?

Hopefully

Contractor's Assistant: Anything else we should know to help you best?

Nothing that I can think of right now

Submitted: 2 months ago.Category: Appliance
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Answered in 1 minute by:
5/28/2018
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,181
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Do you have a model number located on a sticker just inside the door way so I can better assist you?

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Customer reply replied 2 months ago
wfw70he8w2 i think
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Perfect, thank you. On your model, there is a control lock button in the bottom right corner of your control panel. Just press and hold this button for 5 seconds and that should remove the control lock so you can use the washer like normal again.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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