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Dose not finish cycle, machine keeps filling and graining,

Customer Question
Dose not finish cycle...

Dose not finish cycle, machine keeps filling and graining, does not go to next cycle. Can not put more than 5 towels in at a time

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

No

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Sometimes will not drain

Submitted: 2 months ago.Category: Appliance
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Answered in 5 minutes by:
5/27/2018
Appliance Technician: Webb-Guy, Handyman replied 2 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,487
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried unplugging your appliance for 5 minutes to do a hard reset yet? If unplugging is not easy to do turning off the breaker for 5 minutes does the same thing.

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Appliance Technician: Webb-Guy, Handyman replied 2 months ago

what is the model number of your unit? This should be located on the inside of the door area.

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Customer reply replied 2 months ago
MVWC360AWO
Customer reply replied 2 months ago
Has been unplugged for a while, it works for a while and starts the same thing again
Appliance Technician: Webb-Guy, Handyman replied 2 months ago

sorry for the delay in response from me. I am typically on in the evenings. Lets try putting your unit into diagnostics and see if it will tell us anything please.

https://s3.amazonaws.com/sm-backend-production-attachments/09001a50804ccac1/Tech%20Sheet%20-%20W10468340%20-%20Rev%20C.pdf​

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