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Maytag Neptune washing machine Model MAH40000AWQ: Neptune…

Customer Question
Maytag Neptune washing machine...

Maytag Neptune washing machine Model MAH40000AWQ:

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

Neptune model no. MAH40000AWQ. About 8-10 years. The control dial will not pull up to turn on the machine. When I removed the top of the dial, I saw a hole where it appears there should be a screw or shaft to connect to something below.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Can I get into the part on which the control dial is mounted to try to find the piece that appears to have dropped down from the dial?

Submitted: 2 months ago.Category: Appliance
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Customer reply replied 2 months ago
No.
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 51 minutes by:
5/26/2018
Appliance Technician: Ray, Home Appliance Technician replied 2 months ago
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 416
Experience: Appliance Repair at GE
Verified

Hello, I'm Ray and would be happy to help you.. The time steam is broken and the whole timer would have to be replace. fortunately there's no repair part for it.

9A

on diagram

Washer timer

Parts #: 22002867

Substitution: WP22002867

$ 88.06

In Stock searspartsdirect.com

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Customer reply replied 2 months ago
This is a washing machine, not a dryer. My timer knob seems ok. Why would I need a new one? Will the one I have fit on this unit?
Appliance Technician: Ray, Home Appliance Technician replied 2 months ago

sorry, i sent the wrong one.. if the knob looks good then it wont need to be replace

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Customer reply replied 2 months ago
How does the stem connect to the knob?
Appliance Technician: Ray, Home Appliance Technician replied 2 months ago

when it goes into the know they is clips on the stem that catches it

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Appliance Technician: Ray, Home Appliance Technician replied 2 months ago

knob

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Customer reply replied 2 months ago
Thanks. One more question. Do you know why I can't see the broken stem when I pulled of the knob?
Customer reply replied 2 months ago
Is the stem part of the timer or part of the knob?
Appliance Technician: Ray, Home Appliance Technician replied 2 months ago

it fell into the timer itself

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Ray
Ray, Home Appliance Technician
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Satisfied Customers: 416
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Experience: Appliance Repair at GE

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