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I have a Maytag Centennial washer that seems to not want to…

Customer Question
Hi, I have a...

Hi, I have a Maytag Centennial washer that seems to not want to work - it will lock, then sensing light flashes and it unlocks, while the sensing light is flashing. I did a load of laundry last night and it was still in wash mode this morning (should have checked it) and now I can't get it to drain/spin or do anything at all

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

It's probably 4 or 5 years old maybe and I have no idea of the model

Contractor's Assistant: Do you plan on doing the work yourself?

If I can

Contractor's Assistant: Anything else we should know to help you best?

I am hoping it is a basic fix because I'm a widow with a 9 year old and limited income lol And I cannot really get the washer out from it's location

Submitted: 2 months ago.Category: Appliance
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Answered in 2 minutes by:
5/25/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,551
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.

I may also be assisting you along with other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

Can I please have the Full model number of the unit to better assist you ?

And when the washer locks the lid does the lid locked light illuminate?

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Customer reply replied 2 months ago
Where can I find the model number at? I cannot move the washer to look at the back of it. And yes the lid locked light comes on
Customer reply replied 2 months ago
hello?
Customer reply replied 2 months ago
are you still here? my card has been charged for a call back then i get a message you cannot call back
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

As I stated earlier and it seems that you did not read I am Also Assisting you along with other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

to find the model number .

The model number is ***** the lid at the rear of the opening on top loaders .If you open the washer lid ,
the model /serial tag is at the rear of the opening on the washer itself.

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Customer reply replied 2 months ago
I read that, but after I got the message "Sorry, the Appliance Technician is unable to call you right now, but is still available for this online conversation." I wanted to make sure - sorry
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

And I can not call you until you give me the model number of the appliance your question is on

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Customer reply replied 2 months ago
can you please tell me where to locate the model number? I asked that question earlier - guess you didn't "read" either
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

And I have already sent that info to you also .

@2:04 pm .

Here it is once again

The model number is ***** the lid at the rear of the opening on top loaders .If you open the washer lid ,
the model /serial tag is at the rear of the opening on the washer itself.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

And it appears your upset so I feel I can not assist you .I will opt out of your question

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Customer reply replied 2 months ago
You were rude and condescending - sorry if you feel I was upset, I did not see your response to my question, it must have gotten lost when the pop up came through that you were unavailable to call.
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