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Master Tech told me that the replacement part I ordered was…

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Master Tech told me that...
Master Tech told me that the replacement part I ordered was the incorrect one, I have re-ordered the correct one am replacing the defective timer so I can continue to dry clothes, but just watching to make certain they dry. My problem is that I don't know which wires to reconnect and where. I see that there are letters by the terminals, but Idon't know where to find the corresponding letter on the wire. could you help me please? I will attach a photo showing this
Submitted: 24 days ago.Category: Appliance
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5/25/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,898
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

The letters to correspond to the timer terminal should be right on the wires themselves right near the end of the wire and terminal.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

and since your on a different question now can I have the model number once again please?

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Customer reply replied 24 days ago
Dryer model number is *****
Customer reply replied 24 days ago
Ikeep getting popups saying you want me to call, and it will only cost $34
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

IGNORE the pop up I`m not sending them to you the website WE are using does that !

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Customer reply replied 24 days ago
thank you! I will go check the wires again, I wasn't certain about the letters when I looked before, if I am still not sure, I will ask again unless there is somewhere online that I can find a diagram showing?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

And GE does not have a wire diagram for this model on their website .

And this is one of the reason you should mard the wires and where they are attached before removing a part

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Customer reply replied 24 days ago
you are correct I have been looking closely at the wires and there is a lot of writing on most of them, I think I have found a letter and then it is something that isn't on the terminal post they all say things like 600V, etc. they are not clearly marked. I really wanted to fix this myself, my husband isn't much help with this sort of thing
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

Ok and neither will I be in matching the wire colors to the timer terminals .

Since Ge does not have a wire diagram on their site for your model number.

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Customer reply replied 24 days ago
Is there no other way I can find out if this is correct? Will it short out if I have them on there incorrectly? There is one more wire that has a smaller connector than the others and I don't know where it goes either, I have tried loading a photo, but I keep getting and error, I will try again
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

yes if you have it wired incorrectly it can damage the new timer and other components with in the dryer .

Does the unit have a wire diagram with in the control panel ?

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Customer reply replied 24 days ago
there is a paper that I pulled out , it didn't make much sense to me, but I will look at it again, and ask you questions if I see something that might help. Or I could scan it and attach
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

yes you can scan it and send it as an attachment

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Customer reply replied 24 days ago
have tried to attach the paper showing allof it, but your program won't let me,. I don't know what any of this means
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

does it look like a black and white road map with lines on it ?

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Customer reply replied 24 days ago
it is a small file and a jpeg, there is no reason it shouldn't attach, maybe I need to start as a new conversation?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

no just send it as you would any E-Mail attachment

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Customer reply replied 24 days ago
no, it still won't attach I keep getting ""we're sorry- an unknown error occurred. Please try again." is there another way to send?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

can you take a photo of it and send it to me ,that way?

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Customer reply replied 24 days ago
I will try that, but I don't think the program is letting me send anything
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

It may be your system I have gotten photos from other customer even within the last hour .

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Customer reply replied 24 days ago
it still won't let me load even a photograph, I thought that maybe it was because I joined for $5 for help and they will only let me do so much
Customer reply replied 24 days ago
it let me load photos earlier.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

no the $5.00 does not have anything to do with it as far as I know ,

I get photos from customer several times a day . And yes you even sent a photo on the question thread.

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Customer reply replied 24 days ago
well, it still won't load...
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

maybe the this website is having issues!

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Customer reply replied 24 days ago
could I send it to your e-mail? or is that forbidden?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

forbidden We can only converse on this website.

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Customer reply replied 24 days ago
well, I just got an e-mail saying I was blocked because I asked the question earlier, I will contact "just answer" and see if they will unblock me...
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

HUmm Ok !

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Customer reply replied 24 days ago
as if this headache isn't already bad enough.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

right !

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Customer reply replied 24 days ago
I e-mailed them to see if they would unblock, but they haven't answered yet (or unblocked)
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

no problem .

I can understand they think it is the same issue but it is not ,same appliance but different issue .

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Customer reply replied 24 days ago
Maybe I will write them again and tell them that
Appliance Technician: Master Tech, Whirlpool Master Technician replied 24 days ago

no problem!

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