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My General Electric profile refrigerator has a temperature…

Customer Question
My General Electric profile...

My General Electric profile refrigerator has a temperature of 74 degrees , the side by side freezer is fine. What should I do tonight?

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

It a General Electric profile that is eleven years old.

Contractor's Assistant: Do you plan on doing the work yourself?

No

Contractor's Assistant: Anything else we should know to help you best?

Whether I should leave door open. Afraid it might catch fire.

Submitted: 2 months ago.Category: Appliance
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Answered in 2 minutes by:
5/23/2018
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,210
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Do you have a full model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

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Customer reply replied 2 months ago
I will go look now
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

ok...

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Customer reply replied 2 months ago
No call just want answer to my question-
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

I am still waiting on a model number and have been waiting 10 minutes.

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Customer reply replied 2 months ago
Pax 235 fed ss
Customer reply replied 2 months ago
Psc235grdss
Customer reply replied 2 months ago
Should I unplug refrig?
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

no,

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Customer reply replied 2 months ago
No Please text!!!
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

What are you talking about? I am texting and I have to keep coming back while I'm looking up your information to tell you I'm texting?

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

This sounds like a common issue and it means that your unit is not longer defrosting in the freezer so the refrigerator is not able to steal air to cool down. The refrigerator cools by stealing air from the freezer section. Since the freezer still works, that means something is preventing air from going to the refrigerator section. The fan inside the freezer is working or else the top of the freezer would be warming up as well. You'll need to either unplug the unit for 24 hours or remove everything of the freezer and remove the lower back panel inside the freezer to defrost it with a hair dryer. Once all the frost is thawed out, the unit will start working again. To make sure the problem doesn't come back, you'll want to replace the defrost heater. GE's defrost heaters fail often because they are nothing more than a long glass light bulb. Order and replace the defrost heater at the bottom of all the frost and you should be good to go. Below is a link to the defrost heater you'll want to order and replace.

CLICK HERE for heater

Now I did want to point out that there are a few other possibilities like the defrost timer/control board or the defrost sensor, but these rarely fail on this model and there is no way to test the heater for certain to know if it's good or not. The reason is because that the heater is glass and can get water inside of it when it fails so it will show good continuity even when it's bad sometimes. That's why the best course of action is to replace the heater since it's by far the most common problem.

If you really wanted to test the the sensor, look for the white plastic bullet at the top of the silver evaporator coils with 2 small wires going to it. You'd need to cut the wires going to the sensor and then put the sensor in ice water for 5 minutes. The resistance should be right around 16.3 kΩ. If not then the sensor would need to be replaced. I don't advise doing this test because you must cut the wires just to test it so I'd reserve this option in case the problem persists after you replace the heater.

And below is a link to the sensor just on the off chance you need it.

CLICK HERE for sensor

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 2 months ago
This is a waste of time and money
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

what?....

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Customer reply replied 2 months ago
I asked a question— should refrigerator be unplugged?
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

I answered that a long time ago. Then I gave you a reply which took me 10 minutes to type.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Here is what I wrote before, I am not about to type it all over again.

QUOTE:

This sounds like a common issue and it means that your unit is not longer defrosting in the freezer so the refrigerator is not able to steal air to cool down. The refrigerator cools by stealing air from the freezer section. Since the freezer still works, that means something is preventing air from going to the refrigerator section. The fan inside the freezer is working or else the top of the freezer would be warming up as well. You'll need to either unplug the unit for 24 hours or remove everything of the freezer and remove the lower back panel inside the freezer to defrost it with a hair dryer. Once all the frost is thawed out, the unit will start working again. To make sure the problem doesn't come back, you'll want to replace the defrost heater. GE's defrost heaters fail often because they are nothing more than a long glass light bulb. Order and replace the defrost heater at the bottom of all the frost and you should be good to go. Below is a link to the defrost heater you'll want to order and replace.

CLICK HERE for heater

Now I did want to point out that there are a few other possibilities like the defrost timer/control board or the defrost sensor, but these rarely fail on this model and there is no way to test the heater for certain to know if it's good or not. The reason is because that the heater is glass and can get water inside of it when it fails so it will show good continuity even when it's bad sometimes. That's why the best course of action is to replace the heater since it's by far the most common problem.

If you really wanted to test the the sensor, look for the white plastic bullet at the top of the silver evaporator coils with 2 small wires going to it. You'd need to cut the wires going to the sensor and then put the sensor in ice water for 5 minutes. The resistance should be right around 16.3 kΩ. If not then the sensor would need to be replaced. I don't advise doing this test because you must cut the wires just to test it so I'd reserve this option in case the problem persists after you replace the heater.

And below is a link to the sensor just on the off chance you need it.

CLICK HERE for sensor

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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