Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My ge refrigerator has become a problem. The area under the…

Customer Question
My ge refrigerator has...

My ge refrigerator has become a problem.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

The area under the meat drawer is constantly filling with water then freezing. This is probably caused by a clogged drain pipe from the defrost cycle but I can not find anything in the manual about how to correct this. Can you help?

Contractor's Assistant: Do you plan on doing the work yourself?

If i can

Contractor's Assistant: Anything else we should know to help you best?

Model #PFSS6PKWbought May 2008

Submitted: 3 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
5/15/2018
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,294
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
ok
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

his is actually a very common issue with your refrigerator and the water is accumulating under the deli drawer at the bottom of the refrigerator because the drain line is backing up as you suspected. If you look at part number 97 in the diagram attached below, this is the part you need to remove so that you can see the silver evaporator and the drain trough below it. Pull all the drawers out and remove this panel. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly.

Samsung (who built this refrigerator for GE) also designed a little part to fix the issue from coming back. Order part number da61-06796a which clips onto the heater above the drain hole and then extends down into the drain hole to prevent the drain hole from freezing oven.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Absolute scam
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

right...

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,294
89,294 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,294 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a 22 cu ft Samsung french door refrigerator purchased
We have a 22 cu ft Samsung french door refrigerator purchased in the spring of 2011, we get water accumulating in the vegetable drawers and it freezes. We were told by another owner to put the unit in… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
we have a GE model DSD26DHWABG side by side refrigerator freezer
we have a GE model DSD26DHWABG side by side refrigerator freezer that is leaking water on the floor. My wife has found 3 puddles of water in front of the freezer side and water under the bottom drawer… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have an Amana 18 cu ft refigerator freezer on the top that
I have an Amana 18 cu ft refigerator freezer on the top that was purchased over 20 years ago and has worked fine until recently. In the last few months is seems the suction on the refrigerator door is… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
My whirlpool refrigerator gets lots of water in all my plastic
My whirlpool refrigerator gets lots of water in all my plastic vegie...meat...cheese drawers and water on the bottom of refrigerator What is causing this? Hopefully I can fix this myself Can't use any… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a samsung rb215labp refrigerator and the refrigerator
I have a samsung rb215labp refrigerator and the refrigerator is not cooling it is 55 degrees and the freezer is staying 2 degrees the cooling in the back is running on the coils and the compressor sou… read more
Robert
Robert
Owner/Lead Technician
Vocational, Technical or Trade Scho
1,590 satisfied customers
I have a all fridge Danby refrigerator. Its 5 years old.
I have a all fridge Danby refrigerator. It's 5 years old. The bottom of the inside (underneath the two drawers for veggies) keeps filling up with water. Any ideas what thsi might be? Is the an easy fi… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
My refrigerator has water under the vegatable containers for
My refrigerator has water under the vegatable containers for the last month tonite I noticed that the water seems to be coming from a pipe located near the back of the containers. Could you please tel… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I have an Amana refrigerator model TC20nl. Water leaks from
I have an Amana refrigerator model TC20nl. Water leaks from a grate above the meat saver drawer. There is no water in the tray at the bottom of the unit. How can I stop this leak? Thank you.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,294 satisfied customers
I have a GE Profile side by side refrigerator/freezer. Model
I have a GE Profile side by side refrigerator/freezer. Model number is XXXXX It is about 10 years old. The freezer is forming a sheet of ice on the bottom. Behind the bottom bin is what appears to be … read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Have an Ice2o side-by-side w/bottom freezer, about 2 years
Have an Ice2o side-by-side w/bottom freezer, about 2 years old. Have just noticed water dripping from the front feet (none behind unit). Pulled freezer drawer out and saw a glacier forming under the d… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Roper/Whirlpool refrigerator about 6 years old. Freezer
I have a Roper/Whirlpool refrigerator about 6 years old. Freezer on top, icemaker not hooked up. Water constantly drips from the back/top of refrigerator, have to keep container to catch water, which … read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
I have a GE Profile refrigerator TPX24SlY. Ice is forming in
I have a GE Profile refrigerator TPX24SlY. Ice is forming in the bottom of the freezer compartment. I think it must be coming from the automatic ice maker, but I can't find a leak when I defrost it. I… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Water in the indent below the vegetable drawers.... seems to
Water in the indent below the vegetable drawers.... seems to be coming in from the top left rear. Not continous....but base had a good pint to a quart of clear water. Has to have smomething to do with… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
I have a 10 yr old Inglis refrigerator, model 1it186300. It
I have a 10 yr old Inglis refrigerator, model 1it186300. It has recently started to drip water from the freezer down into the fridge. I've cleaned the freezer, there's no frost/ice build up that I can… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
GE Profile TCC18 Fridge Same problem as everyone else water
GE Profile TCC18 Fridge: Same problem as everyone else: water /ice accumulates in area around fan and then runs out through drain hole into freezer and onto floor. Also freezes and eventually stops fa… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have an Amana 18 Energy Saver refrigerator. It leaks water
I have an Amana 18 Energy Saver refrigerator. It leaks water in the refrigerator section. The water is pooling in the section between the freezer and the frig. I have made sure that the drain in the b… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
I have a whirlpool ED5VHGXML13 side by side frig. the freezer
I have a whirlpool ED5VHGXML13 side by side frig. the freezer keeps getting frosty and I have removed several sheets of ice from the floor reciently. the top of the freezer gets very frosty. if the in… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
water fills up in the bottom of the refrigator and allso ...
water fills up in the bottom of the refrigator and allso gets in the meat tray,it must be coming from down the back,were not sure,if you can help us it would be greatly appreciated.Thank You… read more
Dennis M. Smith
Dennis M. Smith
Retired
Bachelor Degree
1,293 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x