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I have a Maytag Neptune frontload washer model number

Customer Question
I have a Maytag...

I have a Maytag Neptune frontload washer model number MAH4000AWW. The washer fills but will not was or spin. It looks like it tries to move but can’t and then shuts off.

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

18 years

Contractor's Assistant: Do you plan on doing the work yourself?

I was going to attemp it

Contractor's Assistant: Anything else we should know to help you best?

Depending what it could be

Submitted: 24 days ago.Category: Appliance
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Answered in 2 minutes by:
5/2/2018
Appliance Technician: Webb-Guy, Handyman replied 24 days ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,046
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried unplugging your appliance for 5 minutes to do a hard reset yet? If unplugging is not easy to do turning off the breaker for 5 minutes does the same thing.

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Customer reply replied 24 days ago
I had unplugged it only for a minute
Appliance Technician: Webb-Guy, Handyman replied 24 days ago

lets try unplugging it for 5 minutes and see what happens.

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Customer reply replied 24 days ago
Well it went Through about 15 minutes of tumbling then the problem started again he tried to start to tumble but It wouldn’t move and then shuts off
Customer reply replied 24 days ago
Usually at the start of a tumble you hear one click like an electrical connection and then it tumbles this started making multiple clicks at each start of a tumble and then finally stopped. If that makes any sense
Customer reply replied 24 days ago
I guess you left me.
Appliance Technician: Webb-Guy, Handyman replied 24 days ago

I​ have not left I was having computer issues I am back now.

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Appliance Technician: Webb-Guy, Handyman replied 24 days ago

is the door locking?

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Appliance Technician: Webb-Guy, Handyman replied 23 days ago

so the door does not open while running the cycle? The clicking leads me to feel like its a door switch issue possibly?

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Customer reply replied 23 days ago
The door does not open. It stays locked
Appliance Technician: Webb-Guy, Handyman replied 23 days ago

ok ​do you happen to have a multimeter that we can test a few different switches with?

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Customer reply replied 23 days ago
Not now. Can I continue tomorrow?
Appliance Technician: Webb-Guy, Handyman replied 23 days ago

y​es that is perfectly fine .I will be alerted via email when you message me on here and I will follow up with you then.

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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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