Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have Bosch refrigerator model # b20cs80sns/01. It leaks…

I have Bosch refrigerator...

I have Bosch refrigerator model # b20cs80sns/01. It leaks water on the floor. A serviceman said he needs to replace the water line from door dispenser to under the fridge to somewhere in the back. Can I buy the tubing from Home Depot? Do I need to buy clamps or fittings also? He wants to charge me $80 for that tubing, plus labor/installation.

Contractor's Assistant: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?

Model number b20cs80sns/01. We moved into the house six years ago, and the refrigerator was already there.

Contractor's Assistant: Do you plan on doing the work yourself?

Probably not, depending on whether we have to get underneath the fridge, or can do it all from the front and back.

Contractor's Assistant: Anything else we should know to help you best?

No. Thank you. Just need to know if we can use hardware store tubing, if we need other related parts to install, and if we need to go underneath or can do all from front and back of fridge.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
4/10/2018
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,041
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question

There is a coupling right at the bottom of the door, is that where it is leaking?

Ask Your Own Appliance Question

That should be easy to replace. All you do is remove the tubing from the coupling, and then pull it out at the dispenser. There is a tube in the door that it slides through. YOu can replace it with water tubing from the hardware store, sure. It is 1/4" tubing. You can insert it back down through the door at the dispenser and it will follow that tube to the outlet at the bottom to insert into the coupling. Just make sure the tube is cut square and clean at the coupling! :)

Ask Your Own Appliance Question

The attached page shows how to access the dispenser internally.

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Thank you.
Does the tubing then run under the refrigerator to someplace in the back? To the ice maker? Could that also be leaking?

No, the tubing in the door connects at the coupling under the door, which is part of the water tank inside the refrigerator.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
We will work on the fridge this weekend. If your answers get us through the job, you'll def get a 5-star. :) If it doesn't get us through, we'll just ask another question or two to be able to complete the job. And yes, we'd be happy to give a 5-star rating then as well.
Customer reply replied 4 months ago
Thanks for your expertise and your time. I'll be in touch soon.

Thank you.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Thanks for your expertise.
I have another question related to this repair.
Customer reply replied 4 months ago
I found that the broken tubing is not from the dispenser to the connection at the bottom of the door. The broken part is from that connection to underneath the fridge....to the water line. How is that line replaced?
Customer reply replied 4 months ago
Hi, Kelly. Hoping to get your reply so that we can complete the repair this weekend. I'm heading to Home Depot in a few minutes. Wondering how long a piece of the tubing I should buy. Thanks so much.
Customer reply replied 4 months ago
Good afternoon, Kelly. Are you available to answer the follow up question above? Thank you.

Sorry for the delay, I was away for a bit. The easiest way to repair that will be to buy a coupling called a Guest fitting at the hardware store and then however much tubing is leaking. That tube is part of the entire water tank at the link below. If you would rather replace the entire tank, I can send instructions for that, too.

CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 4 months ago
No problem. Thanks for your reply.So how do I replace that tube (or the entire water tank)? Do I need to access underneath the fridge? How do I get under it? Maybe I do need the instructions. :)
Customer reply replied 4 months ago
Or do I only access the tank and water line via the front and back of the fridge? Will special tools be needed? Is it doable for a mechanical layman, or do I have to hire a Bosch professional to do the job?
Thanks again.

You can replace the tank if you are not comfortable replacing just the one part of the water line. The tank comes with everything you need. The water tank is mounted behind the crisper drawers in the refrigerator. There are two lines that will go out the floor bottom and one line then goes to the valve and the other will go under the cabinet to the door connector. See the attached picture.

Ask Your Own Appliance Question

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today?

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,041
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Kelly and 87 other Appliance Specialists are ready to help you
Ask your own question now

How disappointing to see that you found zero value in my help, even after sending all the information to you that you needed. I hope you don't have to work for free....

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,041
26,041 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

26,041 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a bosch B20CS80SNS/01 refrigerator. Last night it
I have a bosch B20CS80SNS/01 refrigerator. Last night it started beeping and I can't turn it off. it appears to be an issue with the water dispenser. Bosch Customer Support is closed. I have changed t… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How to replace the water line to the water dispenser nozzle
How to replace the water line to the water dispenser nozzle in a Bosch model b20cs80sns/01 refrigerator/freezer… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I bought a new garbage disposal to install, as the old one
I bought a new garbage disposal to install, as the old one is broken. There was a plug that needed to be punched out for a dishwasher installation. The plug was punched out. Now I realize there is no … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I am at my sons house in Tahoe. He has a Kenmore refrigerator
I am at my son's house in Tahoe. He has a Kenmore refrigerator #(NNN) NNN-NNNN that is a couple of years old. It has started to drain water on the floor sporadically which I assume is related to the d… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Sears Elite dishwasher Model 66513122k713. A 2 long rubber
Sears Elite dishwasher Model 66513122k713. A 2" long rubber hose came off a nipple underneath causing a massive leak when it starts to fill. Or maybe a valve is stuck causing the hose to come off? It'… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have an Amana Temp-Assure SCD23VW. The ice-maker leaks before
I have an Amana Temp-Assure SCD23VW. The ice-maker leaks before it can fill the ice cube compartment. The supply line doesn't stay securely attached, or else the leak is behind the (inside freezer) su… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Maytag refrigerator Model MTF2455DR. Periodically
I have a Maytag refrigerator Model MTF2455DR. Periodically the icemaker leaks water. The drainage tube has been checked and it isn't plugged. The source of the water is somewhere else. The water comes… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Hi. We chatted yesterday about my refrigerator water valve
Hi. We chatted yesterday about my refrigerator water valve leak. My question today is: The leak I am experiencing seems to be coming more from the copper tubing site where there is a twist type connec… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Water dispenser isnt working. Can hear water, but none comes
Water dispenser isn't working. Can hear water, but none comes out. Checked filter. No visible kinked hose. No water leaking. Ice maker working fine. Any ideas?… read more
Anon-aabbcc
Anon-aabbcc
Technician
140 satisfied customers
The water line on my 1999 GE Profile side by side broke about
The water line on my 1999 GE Profile side by side broke about five inches below where it comes out of the pump at the bottom rear. It looks like the plastic is just old and hardened at the bend. Can I… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have received answers form Larry on the problem wiht my Whirlpool
I have received answers form Larry on the problem wiht my Whirlpool refrigetator. It makes a strange knocking noise. Larry said to change the diffuser. I bought a diffuser and called my local technici… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
No water from my fridge. I have a brand new KitchenAid
No water from my fridge. I have a brand new KitchenAid ksrv22fvms side-by-side refrigerator. My "contractor" neighbor installed it for me yesterday. He ran water up from my basement through 1/4 inch p… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a mouse that has died in sealed off portion of our
We have a mouse that has died in sealed off portion of our Jenn Air (freezer at the bottom). We have pulled out and it is not in the fan portion at the bottom back. We can smell it from the front when… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
i have a lg gas dryer that is not heating,last month the serviceman
i have a lg gas dryer that is not heating,last month the serviceman came out and told me the reset button to ignite the burner had to reset he showed me how to do but i cannot locate the reset button … read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
The drain in my front load Fridgidaire washer is getting that
The drain in my front load Fridgidaire washer is getting that moldy smell and not draining. Tried to remove the front and am unsuccessful. HELP. Model # XXXXX ran hot load of bleach only cycle and the… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Refrigerator GE TPX24BRYAWW: both plastic water (fill) line
Refrigerator GE TPX24BRYAWW: both plastic water (fill) line running from doublewater valve to icemaker and dispensor door are broken. How much labor is involved? GE Service Tech charge $79.99 for hous… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
We purchased our Maytag Neptune front loader back in 1999.
We purchased our Maytag Neptune front loader back in 1999. It recently stopped spinning and the clothes when finished are sopping wet. We purchased the washer at Sears. They sent out a serviceman who … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
there is water underneath the crispers in the refrigerator, ...
there is water underneath the crispers in the refrigerator, where is it comming from and how much will it cost to fix?… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x