Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We purchased our top of the line LG refrigerator in

Customer Question
We purchased our top...

We purchased our top of the line LG refrigerator in 11/2015-it is 2/1/2 years old-we woke up last Saturday to find a puddle at the bottom of the appliance on the floor-the freezer has thawed and icemaker was empty. We called in a repair person-they informed us the compressor died- 2 1/2 years, $2000 and the compressor DIED?! He gave my husband a quote of $2500 to fix it. First off, is this quote completely out of line? Secondly, do we have a shot at LG offering to provide and fix the compressor? We did not get an extended warranty. Please advise

Contractor's Assistant: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?

Purchased and delivered Nov 2015-LFXS24663S

Contractor's Assistant: Do you plan on doing the work yourself?

Heck no! We paid alot for this appliance and my husband and I know little about refrigeration!!

Contractor's Assistant: Anything else we should know to help you best?

We have never purchased a "lemon" appliance so this is very disconcerting and overwhelming-is it in our best interest to fix it or get a new appliance if LG refuses to help us?

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 day by:
4/8/2018
Appliance Technician: Michelle-mod, Moderator replied 4 months ago
Michelle-mod
Michelle-mod, Moderator
Category: Appliance
Satisfied Customers: 12
Experience: Moderator
Verified
Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you!
Michelle~Moderator
Ask Your Own Appliance Question
Customer reply replied 4 months ago
I would still like their professional advice in this matter since I paid the money and you have already charged me=thank you!
Appliance Technician: bonzaco,
 replied 4 months ago
bonzaco
Category: Appliance
Satisfied Customers: 1,517
Experience: Owner at Dales Electronic
Verified

First port of call read this link ~~ http://www.lg.com/pa_en/support/warranty ~~ as you have a side by side (SXS) looks like you are covered by the warranty. Hope that helps, if so kindly rate my help.

Ask Your Own Appliance Question
Appliance Technician: bonzaco,
 replied 4 months ago

.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask bonzaco Your Own Question
bonzaco
bonzaco
bonzaco
Category: Appliance
Satisfied Customers: 1,517
1,517 Satisfied Customers
Experience: Owner at Dales Electronic

bonzaco is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have an LG LFXS30766s/02. Refer is not cool and freezer is
I have an LG LFXS30766s/02. Refer is not cool and freezer is out too. Replaced Main Board yesterday p/n EBR78940615. Diagnostic LED flashes three times after cycling power and pushing the test button. CON201 connector was off for test. Voltage on PINs 1 and 4 read approx 230 VAC after ramping up from 63 VAC during the 30 second test. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Our LG Refrigerator is not cooling. No error codes. Works in
Our LG Refrigerator is not cooling. No error codes. Works in test mode. Fans don't seem to work! It's not even 3 years old! … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a whirlpool microwave oven, installed in Nov 16
We have a whirlpool microwave oven, installed in Nov 16 which has lost the … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
If I want to replace my Kitchen Aid Superba 42, side by
If I want to replace my Kitchen Aid Superba 42, side by side, built-in refrigerator, purchased in 2000, (I don't know the model #) what would be the closest model currently available? Also, how much s… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Three years ago we purchased a top of the line Kitchen Aid
Three years ago we purchased a top of the line Kitchen Aid refrigerator. A year after that, it stopped cooling and wouldn't produce ice. I had purchased an extended warranty, and so they came out and … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a LG French door refrigerator bought in 2010. The
I have a LG French door refrigerator bought in 2010. The compressor broke in September of 2015 and was replaced in October 2015. Subsequently we experienced frequent thawing in both our freezer and re… read more
Joel Swenson
Joel Swenson
High School or GED
4,176 satisfied customers
We have a lg washer, ser # 410PNUR22678; purchased Nov 2014,
We have a lg washer, ser # *****; purchased Nov 2014, delivered and installed 11-22-14, purchased at Lowe's, Carson City Nevada. Yesterday, 10-10-15, during washing cycle we found a leak coming from b… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Purchased a 48" refrigerator/freezer from Sears 1/2011. I
Purchased a 48" refrigerator/freezer from Sears 1/2011. I think it's a Samsung but don't know for sure? I also purchased a Master Protection Plan. July 2014 the condenser blow out and was replaced; to… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Help! our new LG Range does not fit into our kitchen. Our newly
Help! our new LG Range does not fit into our kitchen. Our newly purchased LG Range (model LRE3083ST) was delivered and installed in our kitchen last week, while I was on a business trip (my wife was h… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have had a problem with the lights staying on in our Model
We have had a problem with the lights staying on in our Model LFD 21860 ST, Serial # XXXXX Which we purchased In late 2007 and had delivered 02/07/2008. We just contacted the retailer who also has a r… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
GE Elite Profile PGSS5PJX refrigerator ... purchased ~2010.
GE Elite Profile PGSS5PJX refrigerator ... purchased ~2010. Repairs: frozen water line ... tech said we kept doors open too long; had an earlier issue while under warranty (forgot what); current: both… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Whirlpool Side by Side Refrigerator Mod #GD25DIXH500 Ser
Whirlpool Side by Side Refrigerator Mod #GD25DIXH500 Ser #5K2650313 Purchase 2000 Cooling failed in freezer and refrigerator. Are there any possible causes for this besides the failure and replacement… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
The icemaker (P/NO. 5989JA0002N; SA12810) on my LG refrigerator
The icemaker (P/NO.: 5989JA0002N; SA12810) on my LG refrigerator (Model LFC 25760 SB, serial # XXXXX) has stopped making ice. The refrig was purchased 4/28/2006. Background: We turned the icemaker off… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have just had a Westinghouse Induction cooktop installed.
We have just had a Westinghouse Induction cooktop installed. Unit keeps shutting down and displaying erreor message " E 7". Model is PHN644DU. What is then problem please? Steve… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have LG refrigerator serial number 807MIRQK14084 purchased
I have LG refrigerator serial number 807MIRQK14084 purchased August 15 2008. I came home today and no lights come on and the compressor is not running. It was fine this morning. We have high winds tod… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
This is Saturday, on Monday we had a power outageat our home
This is Saturday, on Monday we had a power outageat our home at the lake that lasted for approx. 4 hours. When we got here today we found that the freezer/fridge was not cooling or freezing. All the f… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Maytag fridge Model PTB1953GRW bought in 2001.... quit cooling.
Maytag fridge Model PTB1953GRW bought in 2001.... quit cooling. Can we fix ourselves or do we need a repairman? What is problem? (husband at work wife asking questions.) Help. :o)… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
Tom, Our reply doesnt seem to have been transmitted. Try
Tom, Our reply doesn't seem to have been transmitted. Try again. It's a freestanding stainless steel range, model RSD30S. Our initial response was too long for "just answer." Here it is: Today, Sunday… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x