Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a KSSS48QTW04 Kitchenaid refrigerator. It has an

Customer Question
I have a KSSS48QTW04...

I have a KSSS48QTW04 Kitchenaid refrigerator. It has an Icemaker. My problem is that the Hex shaft that connects the drive motor to the ice maker has twice slid down and disconnected from the fitting on the bottom of the ice dispenser. There does not seem to be a reliable device on the shaft to hold it in place nor is there an adjustment on the motor to hold the shaft high enough to maintain contact with the icemaker fitting. Help.

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

It is a Ksss48QTW04

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Did you get my description in the first message I sent?

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 day by:
4/8/2018
Appliance Technician: Michelle-mod, Moderator replied 4 months ago
Michelle-mod
Michelle-mod, Moderator
Category: Appliance
Satisfied Customers: 12
Experience: Moderator
Verified
Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you!
Michelle~Moderator
Ask Your Own Appliance Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
I still need to talk to an expert. I just got the new motor I ordered from Sears, and have the same problem I did before.
Customer reply replied 4 months ago
Help. I can be reached at(###) ###-####or(###) ###-#### Hank White
Appliance Technician: Kelly, Appliance Technician replied 4 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,975
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 4 months ago

There should be a small plastic stopper on the shaft, see picture below. Is that part not on there?

CLICK HERE

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,975
25,975 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,975 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My ice maker makes ice, but when you try to dispense it, the
My ice maker makes ice, but when you try to dispense it, the motor runs, but the auger does not turn. You can hear the motor running, but the hex shaft appears to be disconnected from either from the … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My LG model # is LSXS26336D. I was told by a technician that
My LG model # is LSXS26336D. I was told by a technician that the ice maker needed to be replaced, which I did. Before I replaced it I was able to put ice in the bucket and dispense the ice from the ou… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a model 106.57022601 Kenmore refrigerator with a side
I have a model 106.57022601 Kenmore refrigerator with a side by side freezer. The problem is the ice machine. It produces ice but will not dispense it. I took out the ice bin previously because it had… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Whirlpool GF6NFEXTY00 fridge. Ice maker stopped working--suspect
I have a Whirlpool GF6NFEXTY00 fridge. Ice maker stopped working--suspect motor burned out. How do I get access to the motor? Took off the two screws that hold the crusher drive shaft in but still don… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Whirlpool Gold "Conquest" Refer/Freezer that stopped
I have a Whirlpool Gold "Conquest" Refer/Freezer that stopped making ice. I have water supply as the water dispenser in the door still dispenses ice. There is no water in the icemaker tray. Also, the … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I received the new part for my icemaker and it worked for 1
I received the new part for my icemaker and it worked for 1 week and now it has returned to the same problem where ice is being made but the mechanical arm is not turning to dispense the ice. The moto… read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
KitchenAid Model # XXXXX has front freezer door ice
KitchenAid Model # XXXXX has front freezer door ice and water dispenser. Ice maker works fine but door switch only causes motor to hum and no ice is delivered thru the door. The icemaker in the freeze… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Kitchenaid KSCS25INSS00 refrigerator. The ice maker
I have a Kitchenaid KSCS25INSS00 refrigerator. The ice maker recently flooded the kitchen floor with water. At the time there was a lot of water and ice spray over the inside of the freezer and the ic… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Icemaker does not work. Freezer Red light blinks twice and
Icemaker does not work. Freezer Red light blinks twice and repeats. If I hold the flapper, the red light is solid red. If I close the door switch, the red light goes off. Kenmore 106.55529400 Thanks, … read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
My Maytag is an MF12067AEW three door (french design?) and
My Maytag is an MF12067AEW three door (french design?) and the ice maker has frozen up. I would like to remove the icemaker assembly to thaw out the jam. I don't have the proper tool to get to the jam… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a kitchenaid refrigerator model kssc48qms03 with an
I have a kitchenaid refrigerator model kssc48qms03 with an automatic ice dispenser. We just had the ice dispenser motor replaced, but now the ice maker is not making ice at all. There is ice in the tr… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Maytag MSD22669KEW001 and the icemaker stopped working
I have a Maytag MSD22669KEW001 and the icemaker stopped working -providing cubes or crushed ice. It makes ice just fine. I have emptied the the ice and have tried to turn the handle in the ice maker c… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
GE Refrigerator Model #PSS26SGPA SS. The ice dispenser seems
GE Refrigerator Model #PSS26SGPA SS. The ice dispenser seems to jam and not dispense ice. It does work sometimes but the motor hums, turns the auger and then I hear a loud clunk. The hum and clunk rep… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
Hi Problem with Frigdaire refrigerator Model FLSC23F6DSN
Hi: Problem with Frigdaire refrigerator Model FLSC23F6DSN ice maker. When turned on, the ice ejector arm only travels about 3/4 of a complete rotation, then stops. When re-activated the same thing occ… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My Samsung icemaker is making a knocking sound about twice
My Samsung icemaker is making a knocking sound about twice per day for about an hour each time. I would say it's making ice, but the tray only has a few cubes in it.… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have Amana sideXside with ice dispenser and water on freezer
I have Amana sideXside with ice dispenser and water on freezer side. Auger feed in ice tray seems jammed or misaligned (off rear rotating device) and won't turn - starts but seems to bind . Ice maker … read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
my frigidaire classic refrigerator with ice maker and water
my frigidaire classic refrigerator with ice maker and water dispenser is malfunctioning. the actuator for the water dispenser broke and I ordered on online (OEM Part) and now when I reconnect it the i… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
my whirlpool gold side by side refrigerator just stopped dispensing
my whirlpool gold side by side refrigerator just stopped dispensing ice. What might be wrong?… read more
north durham appliance
north durham appliance
owner technition
appliance tech
158 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x