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We need refrigerator freezer drawer help. LGXLG LFX25974ST.

We need refrigerator freezer...

We need refrigerator freezer drawer help

Contractor's Assistant: What's the brand and model number of your TV? How old is it?

LGXLG LFX25974ST

Contractor's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Please connect us with refrigerator technician

Contractor's Assistant: How long has this been an issue? What happened right before this?

Grandson pulled the freezer drawer out and it will not close.

Contractor's Assistant: Anything else you want the TV Expert to know before I connect you?

Pearl ~

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Answered in 2 minutes by:
4/6/2018
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,165
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
Hi. Did anything fall behind bottom basket?
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Customer reply replied 4 months ago
No
Does it close at all? Or get stuck near end?
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Customer reply replied 4 months ago
The right rail appears to be stuck and will not free slide like the left side can. It goes back to a device with a spring mechanism and stops about 8” from total closure
Customer reply replied 4 months ago
Can we send a picture
going To need to pull basket and door to check rail.
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Sounds like the rails need to be realigned. If we pull the basket and door. We can reset rails. Click on link to remove door. https://m.youtube.com/watch?v=WSAq0-1aSAc&itct=CBAQpDAYBiITCMP3ucvSptoCFYjdnAodazoAljIHcmVsYXRlZEjHpcv7wNnAjPYB
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,165
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
applianceguy and 87 other Appliance Specialists are ready to help you
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