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I have a Samsung side by side and it has been working fine.

Customer Question
I have a Samsung...

I have a Samsung side by side and it has been working fine. Last night it started alarming and it was the door open alarm when doors were shut. At this same time the temp on the fridge was hotter than setpoint. Unplugged it and then plugged it back in and you could hear the fan in fridge come on then shutoff shortly after. Also, freezer temp went from 0 to 19 for some reason but is coming back down. When I press the door switch with the door open light goes off.

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

14 yrs old Model # PLHS67EGSB1

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

No ma'am

Submitted: 19 days ago.Category: Appliance
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Answered in 21 minutes by:
4/4/2018
Appliance Technician: Ray, Home Appliance Technician replied 19 days ago
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience: Appliance Repair at GE
Verified

Hello, I'm Ray and would be happy to help you.. Is there any error codes flashing?

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Customer reply replied 19 days ago
No
Customer reply replied 19 days ago
Right now it is showing 52 deg. Set point is at 33. Freezer is at set point which is 0.
Customer reply replied 19 days ago
I just unplugged it and left it off for about a minute. Plugged it back in and I could hear something like a fan running in the refrigerator for about 15 seconds then it shuts off. I can feel air moving through the vent even after the noise stops. You believe that to be the control board and not the fan going out?
Customer reply replied 19 days ago
I beeping again with the doors closed.
Customer reply replied 19 days ago
It’s
Appliance Technician: Ray, Home Appliance Technician replied 19 days ago

yes

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Customer reply replied 19 days ago
I ordered the control board.
Appliance Technician: Ray, Home Appliance Technician replied 19 days ago

ok let me know how things go

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Customer reply replied 19 days ago
Ok. Thanks.
Customer reply replied 7 days ago
Ray, I changed the control board and still have the same issue.
Appliance Technician: Ray, Home Appliance Technician replied 7 days ago
Replace the temperature thermistor sensor that is on the evaporator coil. It is weak
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Appliance Technician: Ray, Home Appliance Technician replied 7 days ago
Replace the temperature thermistor sensor that is on the evaporator coil. It is weak
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Customer reply replied 7 days ago
I think it may be something with the door. Every now and then it starts beeping like the door open alarm even though the door is closed. It appears that the refrigerator door may be a little lower than the freezer. I can’t see how to adjust though. The temperature will come down and seem to be controlling then it doesn’t.
Appliance Technician: Ray, Home Appliance Technician replied 7 days ago
Look in your door despense to if the ice shoot flap is shut and not getting air into freezer
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Customer reply replied 7 days ago
Never thought about that. I will check when I get home. Thanks.
Appliance Technician: Ray, Home Appliance Technician replied 7 days ago
Let me know. Usually things in the freezer will have frost on them because of the air getting in there
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Customer reply replied 7 days ago
I have been checking the freezer and it looks fine. No frost. I did open the freezer door when it was alarming and could see the the light was on in the fridge. Lifted up on the door slightly and it went off.
Appliance Technician: Ray, Home Appliance Technician replied 7 days ago
If the light stays on in there it acts like a heater and the freezer will suck it in also. I’ll see if I can find a video to send you to show how to adjust the door
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Appliance Technician: Ray, Home Appliance Technician replied 7 days ago
Is the door switch working ok when yiu press and release it by hand?
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Appliance Technician: Ray, Home Appliance Technician replied 7 days ago
https://youtu.be/zGlzl-VFIa4
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Customer reply replied 7 days ago
Thanks. I was wondering how. I couldn’t find an adjustment.
Appliance Technician: Ray, Home Appliance Technician replied 7 days ago
Let me know how you make out
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Customer reply replied 6 days ago
No door adjustment on this model. Found the manual from when I bought it. I do believe it is the door switch. When it alarms it beeps five times which is the door ajar alarm. When it does it, I can open the freezer door and then barely lift the gasket on the fridge door and the light is on. I guess the heat from the light bulb could cause the temp to rise?
Customer reply replied 6 days ago
I added a shim to the door switch and the light goes off now when the door is about a 1/2” from closing.
Appliance Technician: Ray, Home Appliance Technician replied 6 days ago

Awesome!!! I never seen one that you cant adjust.. I come across some weird stuff... let me know it is works much better now

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Ray
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
244 Satisfied Customers
Experience: Appliance Repair at GE

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