Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My kenmore elite 12793 washes poorly. Error codes are f9e4…

Customer Question
My kenmore elite 12793...

My kenmore elite 12793 washes poorly. Error codes are f9e4 f3e2 f8e1 and f6e6. Complete LED is only illuminated in the first minute of interval 10. Suggestions?

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

665.12793k311 and 4 about years old

Contractor's Assistant: Do you plan on doing the work yourself?

I am an electrician, so I can do testing and repair

Contractor's Assistant: Anything else we should know to help you best?

I cleaned the upper and lower filters (very dirty) but couldn't locate the sump filter as was recommended on line.

Submitted: 3 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 12 hours by:
4/3/2018
Appliance Technician: Gina-Moderator, Moderator replied 3 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Appliance
Satisfied Customers: 13
Experience: Moderator at JustAnswer
Verified
Hello:
I'm Gina, the moderator for this category. I'm so sorry that an Expert has
not connected with you yet. I wanted to reach out to see if you still needed
assistance with your question? Please use the reply box below to let me
know if you'd like to continue or cancel.
Thank you,
Gina~Moderator
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Please continue. Looking forward to his input.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,247
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Ok error codes in order you have given are .

F9-E4 diverter / lower spray arm error,

F3-E2 Thermistor shorted

F8-E1 Draining issue / slow drain

F6-E6 inlet water cool water

So in order you have given the first is the most recent the last is the first or oldest error .

So lets look at the F9 , does the lower / bottom spray arm turn freely by hand ?

And for The F3 , Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

And for the F8 have you removed the end of the drain line from the house drain system and run a cancel mode on the dishwasher to see if in fact the unit does drain with a good flow ?

And does this dishwasher drain into a garbage disposal ?

And for the F6 do you ALWAYS run the hOT water before you run the dishwasher so that the dishwasher will then fill with HOT water during its cycles ?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
F9: LSA "ratchets" when turned - not free spinning. F3: I have a meter (I am an electrician), I can test for a shorted thermistor. F8: I hadn't removed the drain hose to check for good flow yet, also, there is no garbage disposal. F6: I usually do run the hot water before starting a wash cycle but probably didn't for the diagnostic test.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 months ago

Ok so can you see what might be binding the LSA it may just be the spray arm motor ?

And the should read 11-13 K ohms at 140 degrees 46k - 52 k ohms as 77 degrees .

I am Also Assisting you along with other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have done five loads of laundry, using different settings.
i have done five loads of laundry, using different settings. none have come out clean. could the electronic settings be causing this, not set right? This is one of the newer machines without the cente… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,247 satisfied customers
WHAT IS DIAGNOSTIC CODE F8E4 ON KENMORE ELITE DISHWASHER.
WHAT IS DIAGNOSTIC CODE F8E4 ON KENMORE ELITE DISHWASHER … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,457 satisfied customers
I hope so I have a Kenmore elite dishwasher I got when I
I hope so I have a Kenmore elite dishwasher I got when I bought this home las month. Model number 665.12793k311 receive a cycle cannot complete du to motor errer Diganostic code is F4E4 … read more
AppTech8579
AppTech8579
1,774 satisfied customers
AMANA DIGITAL WASHER FILL LIGHT JUST FLASHING TRYING TO PUT
AMANA DIGITAL WASHER FILL LIGHT JUST FLASHING TRYING TO PUT IT IN DIAG MODE … read more
AppTech8579
AppTech8579
1,774 satisfied customers
My cabrio WTW5550XW1 will not complete the wash cycle. It
My cabrio WTW5550XW1 will not complete the wash cycle. It stops in the middle and the wash LED light is still on.… read more
Appliance Guru
Appliance Guru
18,166 satisfied customers
Kenmore washer 20022 problems. Hums and sensing light is on
I have a Kenmore top loading washer model 20022 and all it does is hum while the sensing light is on and this goes on for at least a half hour and it will not start washing.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Model GWL15 F&P Washer. We purchased it in Oct of
I have a Model GWL15 F&P Washer. We purchased it in Oct of 2007 so I know it is out of warranty. Our problem is that it goes through several rinses on the first rinse of all the wash cycles. It will g… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
my washing machine, will start its cycle and then go to short
my washing machine, will start it's cycle and then go to short burst of water and then start beeping. I have checked the water connection and the filters on the hose and all seem to be in order. Any s… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
just moved my Cabrio washer and dryer - problem is with the washer. It has power, water is
just moved my Cabrio washer and dryer - problem is with the washer. It has power, water is on, when I hit start it locks the lid sensing light comes on, thinks a minute, kind of buzzes and then unlock… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Why wont my Kenmore model 21102010 top load washer power up?
Why won't my Kenmore model 21102010 top load washer power up? I can't get it to start. The red lid lock LED will not come on.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
My washer starts then stops right at the beginning of the cycle.
My washer starts then stops right at the beginning of the cycle. It doesn't fill, although it sounds normal like it will. It doesn't matter what setting it's on either - it acts the same. It will get … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
MY MODEL WTW4950X WASHING MACHINE WILL NOT START CYCLE. SENSING
MY MODEL WTW4950X WASHING MACHINE WILL NOT START CYCLE. SENSING LIGHT GOES ON ALONG WITH LID LOCK LIGHT. YOU CAN HEAR THE BEGINNING CLICKING NOISES FROM THE WASHER; BUT NO WATER GOES INTO THE MACHINE.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Kenmore washer 110-24872300. Filled but would not drain or
Kenmore washer 110-24872300. Filled but would not drain or spin. No power. Checked plug and fuse - they are fine. Drained from hose by running out back door. No pug in drain hose. Plugged in after dra… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a customer with a Kenmore Elite dishwasher. This unit
I have a customer with a Kenmore Elite dishwasher. This unit is 9 1/2 years old. The model # XXXXX XXXXX The unit will fill. You can hear the motor run but there is no water coming out of the wash arm… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a model RB194AB fridge. The door swing was switched
I have a model RB194AB fridge. The door swing was switched around per the provided instructions and now the control panel on the door will not return to default settings. Only the lower right part of … read more
Justin
Justin
Appliance tech and Business owner
High School or GED
827 satisfied customers
I have a new home ( 2 y/o) which came with new GE stove, microwave,
I have a new home (<2 y/o) which came with new GE stove, microwave, dishwasher. Both the dishwasher and oven started having problems within the last week. It is just my wife and I, so I know that t… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
My Kenmore elite dishwasher does not clean dishes on top rack.
My Kenmore elite dishwasher does not clean dishes on top rack. Can't find any clogs but can not tell if there is adequate pressure going to upper rack. Any suggestions?… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
My Whirlpool Quiet Partner 3 dishwasher is not cleaning properly.
My Whirlpool Quiet Partner 3 dishwasher is not cleaning properly. The glasses on the upper rack have grime and crums on them after a wash. Is there something I need to clean or a filter I need to chan… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x