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The freezer si9de of the refriger4ator is leaking. There is…

Customer Question
The freezer si9de of...

The freezer si9de of the refriger4ator is leaking. There is frozen water on the bottom. My wife remembers this happening before with a frozen line, but can't remember how we fixed it. Any suggestions?

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Model # is ESL 25X GRE BS

Contractor's Assistant: Do you plan on doing the work yourself?

If I can. We fixed it easiloy bewfore by thawing a line. Can't remember what loine though.

Contractor's Assistant: Anything else we should know to help you best?

My wife noticed that the water coing from the fridge was warmer than usual.

Submitted: 3 months ago.Category: Appliance
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Answered in 1 minute by:
4/2/2018
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,398
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

This is a very common issue and it means that your defrost drain line has frozen over and will need to be thawed out. This often times happens for no reason at all and is just random. You will need to remove everything out of your freezer; then unscrew and remove the back panel inside the freezer. Use a hair dryer to thaw all the ice out and locate the drain hole. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly.

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