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I have a Kenmore washer/Dryer elite smartwash with issues.

Customer Question
I have a Kenmore...

I have a Kenmore washer/Dryer elite smartwash with issues

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

10 years HE5 & HE5+

Contractor's Assistant: Do you plan on doing the work yourself?

Hopefully not... all thumbs

Contractor's Assistant: Anything else we should know to help you best?

It's in a tiny spot, but I think i know whatsome of the problems are

Submitted: 4 months ago.Category: Appliance
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Answered in 2 minutes by:
4/2/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,219
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

Is it the washer that has problems or the dryer? And what is the issue?

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Customer reply replied 4 months ago
Washer ( most likely) need a new belt, maybe an actuator. Dryer seems to be a control/computer issue. I does dry, but ony on a certain setting. like Jeans with extended time setting
Customer reply replied 4 months ago
Are YOU going to come out to do the work yourself ?
Or are you just a troubleshooter ?
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

Just a troubleshooter, is that what you want?

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Customer reply replied 4 months ago
I want my appliances both repaired, I thought that was clear.
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

You'll need to contact a service repair company then. We don't run service calls through here I'm afraid.

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Customer reply replied 4 months ago
Should I look locally now? Or do you refer me to a tech/repair person?
And why did I agree to pay 28.00 for a text chat?
Appliance Technician: Gina-Moderator, Moderator replied 4 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Appliance
Satisfied Customers: 13
Experience: Moderator at JustAnswer
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Hi:
I'm Gina and I’m a moderator for this topic. Please read the following message very carefully. :)
It looks like your question may have been meant for a different company.
We, JustAnswer, match people with questions to Experts with answers in areas like Health, Pets, Computers, Taxes, Cars, Financial, Legal, Home Improvement and more.
I would be happy to try to assist you in finding the web address of the company you are looking for if you can confirm that for me.
Please let me know if you want to continue or cancel your question and I'm happy to further assist you.
Best,
Gina-Moderator
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Customer reply replied 4 months ago
Can you cancel the 28.00 fee? I believe I now understand what you folks do.
I thought I was talking to an appliance technician, who could come fix my washer/dryer. I'm 61, and can't do it myself.
I just read what services you provide, and wish you were around 30 years ago. Could have used your help back then. Now, with less money in the bank, and fewer years in front, I've learned my limits, and hopefully gathered a little knowledge along the way too. Have a fabulous week, and God Bless. Rick
Appliance Technician: Gina-Moderator, Moderator replied 4 months ago
Hello Rick:
I'm sorry for the confusion. I'll take care of that for you right away.
Have a good evening :)
Gina
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