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I have a ge profile microwave that was running and all the…

Customer Question
I have a ge...

I have a ge profile microwave that was running and all the sudden it shut down and will not come back on.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

3 years Profile

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if possible

Contractor's Assistant: Anything else we should know to help you best?

When it shut down I had a smell of burnt wires

Submitted: 21 days ago.Category: Appliance
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Answered in 5 minutes by:
4/2/2018
Appliance Technician: Tyler Z., Appliance Doc replied 21 days ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,406
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 21 days ago

To be clear, you are saying the unit is 100% dead correct? With no signs of life? Do you happen to have a model number located on a sticker just inside the door way so I can better assist you?

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Customer reply replied 21 days ago
Dead , PVM9179SK1SS
Appliance Technician: Tyler Z., Appliance Doc replied 21 days ago

OK you will need to first plug the microwave into another outlet using an extension cord to make sure it's getting 110 volts. If it still won't turn on, unplug the unit and unscrew the top vent panel above the door and control panel. Then unscrew the screw at the top of the control panel. The panel will slide up about 1 inch and hinge forward and backwards. Now you can see behind the control panel and there is a small board which looks like the part in the link below. This is your electricity noise filter. Test the fuse and make sure it has continuity. If the fuse is bad, replace the noise filter. If the fuse is good, the display control board will need to be replaced.

CLICK HERE to see noise filter

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Category: Appliance
Satisfied Customers: 86,406
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Experience: 9+ years being an appliance technician with factory training.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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