Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a KitchenAid model KFIV29PCMS00 french door

Customer Question
I have a KitchenAid...

I have a KitchenAid model KFIV29PCMS00 french door refrigerator. For the past several months, about every 7 to 10 days it quits cooling. The symptoms are that It starts with the ice maker stop making ice very soon followed by not cooling in the refrigerator or freezer. I tool all the shelves and drawers out of the refrigerator unit and found a lot of frost build up coming out of the louvers at the base of the "air tower" (part number 40 at the following PartSelect link (https://www.partselect.com/ModelSections.aspx?ModelID=1916412&ModelNum=KFIV29PCMS00&mfgModelNum=&ManufactureID=3&Selected=5128LXL6&Position=9&mfg=Whirlpool&Type=Refrigerator&Mark=9). If I let the refrigerator defrost for 12 hours or so, and turn it on again, it works fine for 7 to 10 days before it starts again. It seems like it is not automatically (continually) defrosting.

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

I gave you the exact model. It is KFIV29PCMS00 and we have had it about 4 1/2 years.

Contractor's Assistant: Do you plan on doing the work yourself?

I would like to.

Contractor's Assistant: Anything else we should know to help you best?

What are the parts that could cause it not to defrost automatically?

Submitted: 2 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 6 minutes by:
4/2/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,897
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Give me a few minutes to pull up information on this model.
I am Also Assisting you along with other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
OK
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

if you open the freezer door do you see any frost or ice on the rear interior freezer wall panel ?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

The #40 air tower in the fresh food section should not have ANY frost on iot at all .

Do all doors seem to be closing properly ?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
No. I am not having the problem right now, but the frost buildup is in the refrigerator, at the base of the air tower.
Customer reply replied 2 months ago
I mean I am not having any problem right now, but when it occurs the frost build up (very big, coming out the louvers in the air tower) is within the refrigerator compartment.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

ok the only reason you may ever get frost on item #40 in the fresh food section is if a door has been left ajar and warm moist air is getting in the EVaporator coil behind the rear panel and air tower section , thus when it gets warm moist air it frost up there.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
But that's where the frost was. It is the vertical rectangular area that flares out at the bottom. Maybe I have the wrong part name number, but that is what it looks like.
Customer reply replied 2 months ago
But the doors seem to close securely, requiring a firm pull to open them.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

yes I know where the frost is BUT if you rear my post fully , if your getting frost on the air tower in the Fresh food section the MOST common issue is a door having been left open / ajar thus allowing warm moist air into the unit .

Ask Your Own Appliance Question
Customer reply replied 2 months ago
Can we save this as an open problem so I can take some pictures when this occurs again and submit them?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

could have some one put something in either the fresh food or freezer section that did not allow the doors to fully close. even for a few hours ?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
It could be, but it is so predictable in terms of it happening every 7-10 days.
Customer reply replied 2 months ago
Can we save this as an open problem and resume in the future.
Customer reply replied 2 months ago
Are you going to answer?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

I am Also Assisting you along with other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

Just copy and past the questions URL address to your favorites and reply back when you can!

Ask Your Own Appliance Question
Customer reply replied 2 months ago
OK. Maybe it is coming out at the base of the evaporator cover (part 35). I will have to pull everything out to be able to see. I will discontinue this right now.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

there is a condensation drain opening at the base of the fresh food section Evaporator coil , make sure the drain opening under the coils is not restricted .

Pour some warm water down it and make sure it drains

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,897
12,897 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a maytag French door fridge Model number mfi2569yem0.
I have a maytag French door fridge. Model number mfi2569yem0. The freezer has about an inch of ice in the bottom. The food in the freezer looks like it has been thawed and refrozen. At night, the wate… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Why is Whirlpool fridge leaking water inside and freezing?
Why is the Whirlpool fridge leaking water inside the fridge and it is freezing up? I checked the drain pan in the back and it is totally dry. Is there a hose that is plugged up and what can I do to fi… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
GE Profile Side-by-side built-in refrigerator (PSB48LSRABV)
GE Profile Side-by-side built-in refrigerator (PSB48LSRABV) freezer too warm (set point 0 degrees, actual temp varies from 10 - 30 degrees). Freezer door closed, compartment about 3/4 full of frozen f… read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
The freezer is not making ice cubes. Ice maker component is
the freezer is not making ice cubes. Ice maker component is not jammed (there is no ice in it), the door is closed, frig is plugged-in. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a wrx988sibq1 whirlpool french door evaporator coils
I have a wrx988sibq1 whirlpool french door evaporator coils were completely frosted up changed defrost thermostat and thermistor in freezer started to cool down and then stopped cooling compressor was… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have partial light frosting of my evaporator coils. The
I have partial light frosting of my evaporator coils. The temperature inside my standalone electrolux freezer does not drop below 38 degrees. … read more
Daniel
Daniel
senior service enginner
High School or GED
2,465 satisfied customers
I have a Maytag refrigerator with and ice maker - freezer on
I have a Maytag refrigerator with and ice maker - freezer on the bottom … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
The ice maker is leaking inside the freezer before it can
The ice maker is leaking inside the freezer before it can fill the tray, how do I make sure the water supply line is properly attached so that it fills the tray? … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,897 satisfied customers
I have a whirlpool refrigerator/freezer with ice maker that
good afternoon... i have a whirlpool refrigerator/freezer with ice maker that is not making ice. it stopped for a while, then my daughter left the bottom freezer door open, so it started to work again… read more
Master Tech
Master Tech
Whirlpool Master Technician
12,897 satisfied customers
The freezer is not getting cold and ice maker is not working
The freezer is not getting cold and ice maker is not working on my whirlpool refrigerator Model # WSF 26C3EXF01 … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,897 satisfied customers
This is the fresh food ice maker not the freezer. Does the
This is the fresh food ice maker not the freezer . Does the service diagnostic test #99 energize both valves, the primary in the back in the compressor compartment and the one in the french door ice m… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
Ge refrigerator/freezer w/ ice maker. Ice maker harvests
ge refrigerator/freezer w/ ice maker. Ice maker harvests ice, but the ice bucket is frozen cubes or just a slab of ice. What is wrong? … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,897 satisfied customers
I have a Samsung Refridgerator Model RB195ZASH that is not
I have a Samsung Refridgerator Model RB195ZASH that is not cooling well. The freezer gets around 26 degrees when set at -12, the upper fridge is not as noticeable as to the temp difference. I have not… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a two year old Frigidaire Professional refrigerator
I have a two year old Frigidaire Professional refrigerator that makes an intermettent popping/clicking noise. It may make the noise twice in one hour and it may go hours before the noise starts. The r… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
We purchased a Samsung French Door Refrigerator (pull-out freezer
We purchased a Samsung French Door Refrigerator (pull-out freezer on the bottom), Model RF266ABBP and Serial # XXXXX T, in September 2009. About a month ago, it started making a loud, grating fan nois… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Kenmore Elite refrigerator model 795.74025.411. Recently I
Hi there. My name is***** refrigerator model 795.74025.411. Recently I could hear a fan becoming progressively more noisy as if a bearing going bad and the entire fridge/freezer would shut down automa… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a Frigidaire gallery side by side with an ice maker.
I have a Frigidaire gallery side by side with an ice maker. The fan in the back of the freezer (mounted about halfway up) was making a growling noise. I removed the back panel and found ice buildup ar… read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
OUR WHIRLPOOL REFRIGERATOR, MODEL GB2FHDXW902, TYPE BMA22,
OUR WHIRLPOOL REFRIGERATOR, MODEL GB2FHDXW902, TYPE BMA22, IS LEAKING WATER. THE SMALL AMOUNT OF WATER WATER SHOWS UP AT THE FRONT CORNERS OF THE REFRIGERATOR ABOUT EVERY 3-4 DAYS. THIS HAS BEEN GOING… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x