Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Microwave light comes on, timer counts down but no cooking…

Customer Question
Microwave light comes on...

Microwave light comes on, timer counts down but no cooking power or turn table movement

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

No DFid not think of that

Contractor's Assistant: Do you plan on doing the work yourself?

Yes I can unplug iy

Contractor's Assistant: Anything else we should know to help you best?

No about to try it will get back to u if fails

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
4/2/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,263
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

Do you have a model number located on a sticker just inside the door way?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
no none found
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

OK is this an over the range style microwave? Is it a counter top microwave? etc...

Ask Your Own Appliance Question
Customer reply replied 4 months ago
no text
Customer reply replied 4 months ago
do not call
Customer reply replied 4 months ago
found it model no is3513585800
Customer reply replied 4 months ago
ccounter top
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

OK one moment while I type please.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

So unfortunately this means that one of your door switches has failed. There are 3 door switches and usually the bottom one is the one that fails, but you'd need to remove the outer shell of the microwave and test the switches to know for certain which switch is bad. Below is a link to a video that shows you how to test the actual door switches inside your microwave to know which one to replace. Now access on your microwave is completely different however. You will need to remove 1 screw coming in from the right and left side toward the bottom. Then remove the screws coming in from the back of the microwave along the top, right and left edges. Once all the screws are removed, the entire outer shell will pull straight back, up, and off so that you can test the switched through the right side of the microwave.

CLICK HERE for video

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,263
89,263 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,263 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Frigidaire FGMC2765KBA combo microwave/wall over.
I have a Frigidaire FGMC2765KBA combo microwave/wall over. The microwave suddenly will not operate but the clock and timer still work on the touch pad. What are the likely causes for such a problem?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,263 satisfied customers
My 2 year old kitchenAid microwave that is built in to the
My 2 year old kitchenAid microwave that is built in to the oven just stopped working. I can set the time cook and start,but the microwave does not come on. Timer counts down, but not cooking.… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
ge microwave not heating. when you program a time to cook.
ge microwave not heating. when you program a time to cook. there is no sound all you see is the light on in microwave and the timer counting down. NO sound what so ever. model number pvm1790srss… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,263 satisfied customers
Have A Spacemaker XL 1800 GE Microwave.....The microwave will
Have A Spacemaker XL 1800 GE Microwave.....The microwave will not turn itself off even as I hit the clear off or pause button. The microwave is not in locked mode.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,263 satisfied customers
I have a Whirlpool Mircrowave/Convection oven model GH7208XRS1
I have a Whirlpool Mircrowave/Convection oven model GH7208XRS1 and everything works fine except the microwave will not start. convection oven works, all levels for hood blower, cavaity light, night li… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
GE Convection Microwave JET342HV-001The light turns on when
GE Convection Microwave JET342HV-001 The light turns on when I enter convection or microwave and cooking time and start but nothing else happens. I don't hear a fan and the food never heats. History: … read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,803 satisfied customers
I have a microwave model FMV156DCC, frigidiare over the stove
I have a microwave model FMV156DCC, frigidiare over the stove serial #7G62305461 it just stopped working. The lights,clock,exaust fan,timer all work. when you press the start to cook the light comes o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,263 satisfied customers
hey bought a place and it had a model# XXXXX microwave
hey bought a place and it had a model# XXXXX microwave and the clock and timer works and all the buttons beep when pushed but the microwave it self won't turn on and niether will any of the light bulb… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Hi, Microwave Model JES1142WMC01 just stopped working. The
Hi, Microwave Model JES1142WMC01 just stopped working. The timer counts down when the door is closed, but the "COOKING" never kicks in. I don't think it's the door, because it doesn't count down with … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a dacor 24 inch microwave the is no longer cooking.
I have a dacor 24 inch microwave the is no longer cooking. It has power to the control panel, the timer counts down, the light in the oven works, the turn table moves. This happen before and I had to … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
Kenmore convection microwave oven model #85050 This was
Kenmore convection microwave oven model #85050 This was working yesterday, today I get lights, time counting down, beeps but no actual cooking. I'm really hoping that it might be something simple....… read more
SubZero_Wolf Expert
SubZero_Wolf Expert
Appliance Repair Tech
Vocational, Technical or Trade Scho
324 satisfied customers
I have a 3-year old JennAir Over-the-Range Microwave, Model
I have a 3-year old JennAir Over-the-Range Microwave, Model JMV8208BAB. Right in the middle of cooking last night, it just quit - no lights, no buttons worked, nothing. I unplugged it, counted to 10, … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a GE Profile microwave oven. Everything seems to be
I have a GE Profile microwave oven. Everything seems to be operating properly, except for the cooking mechanism. I set the cook time and it appears to begin the process. Then I hear a click and it doe… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Frigidaire microwave FMCB157GB is not cooking/warming the food.
Frigidaire microwave FMCB157GB is not cooking/warming the food. When I press the start button, the timer starts instead of cooking the food. I have reset the microwave, and unplugged it and plugged it… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,263 satisfied customers
I have a Kenmore microwave oven (model no. 721.62469201). When
I have a Kenmore microwave oven (model no. 721.62469201). When I enter cook/heat time the display says power 100 & display begins to count down time but microwave doesn't come on. The microwave light … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a frigidaire over the range microwave FMV156DC that
I have a frigidaire over the range microwave FMV156DC that will light up and allow time to be entered for cooking, and the timer comes on and counts down, but microwave itself will not come on and hea… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I Have a GE microwave and lately it has become very independent.
I Have a GE microwave and lately it has become very independent. Some days it will work great, other days, it will not heat at all. Everything runs, turn table, lights, timers, but no heat. Oops, neve… read more
Bob Schauer
Bob Schauer
Retired
Vocational, Technical or Trade Scho
266 satisfied customers
I have a GE Adora Microwave, 3 months old. It will not start
I have a GE Adora Microwave, 3 months old. It will not start cooking. Power is on but when I try any cooking modes the system does not start. When I hit sensor cooking buttons and then hit start the s… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x