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I have a JCD2389GESJenn-air unit. Water is collecting on the…

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I have a JCD2389GESJenn-air...

I have a JCD2389GESJenn-air unit. Water is collecting on the bottom of the freezer side floor. What ios causing this to happen?

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Jenn-airt JCD2389GES. THe freezer setting is on MID and has been for the past several years.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. What is the problem?

Contractor's Assistant: Anything else we should know to help you best?

No I am looking for a solution to the problem.

Submitted: 4 months ago.Category: Appliance
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Answered in 7 hours by:
4/2/2018
Appliance Technician: canuck the pro, Handyman replied 4 months ago
canuck the pro
canuck the pro, Handyman
Category: Appliance
Satisfied Customers: 3,319
Experience: I have worked as a plumber for 20 years and often that brings me to repairing appliances
Verified

Hi, I'm Mike and I have 20+ years of experience in the home improvement field. I'll be glad to assist you today.

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Appliance Technician: canuck the pro, Handyman replied 4 months ago

Do you ever have any issues with the icemaker? Cubes sticking in it or jamming etc.?

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Customer reply replied 4 months ago
last year in Dec. but not since then.
Customer reply replied 4 months ago
what is wrong and how can I fix it.
Customer reply replied 4 months ago
Canuck the pro when will you get back to me about my fridge?
Customer reply replied 4 months ago
Mike R. What is causing my freezer unit to collect water in the bottom of the freezer. It has only happened the past few days. It did not happen today. We took ice out of the ice maker yesterday and it ran and made new ice. No water in the bottom of the freezer.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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