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Where is the diode located in microwave oven model number…

Customer Question
Where is the diode...

Where is the diode located in microwave oven model number mh2155xpq3

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

Whirlpool #mh2155xpq3, approximatleyn 13 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

We cannot find the location of the diode even with the front panel off

Submitted: 3 months ago.Category: Appliance
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Answered in 3 minutes by:
3/31/2018
Appliance Technician: Daniel, Home Appliance Technician replied 3 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,544
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
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Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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Appliance Technician: Daniel, Home Appliance Technician replied 3 months ago

The Diode is on the high voltage capacitor.

It goes from one side of the capacitor to metal casing to ground.

If you have the outer casing off look on the side and there you should see the high voltage capacitor.

You will see the diode there.

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Customer reply replied 3 months ago
Are you going to call?
Customer reply replied 3 months ago
Daniel, when can you call?
Customer reply replied 3 months ago
What does the high voltage capacitor look like
Customer reply replied 3 months ago
we need help and have paid
Appliance Technician: Daniel, Home Appliance Technician replied 3 months ago

Im afraid im unable to do the phone request. But i can talk you through this online.

Click here to see what the capacitor looks like

Click here to see what the diode looks like

I take it you know you must discharge the high voltage capacitor before touching anything at all in there as they can store upto 4500v even when its unplugged.

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Customer reply replied 3 months ago
you have already charged my account $24 for the phone call you haven't delivered. I want a REFUND NOW!!!! Why can't you call?
Appliance Technician: Daniel, Home Appliance Technician replied 3 months ago

If you want the phone request then i will opt out now.

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Customer reply replied 3 months ago
I am EXTREMELY DISSATISFIED with your service! It's as if you're not even trying. I want a FULL refund of my $29. Daniel, why did you bow out of helping me so easily?
Customer reply replied 3 months ago
We are stopping all payments with her bank
Appliance Technician: Kelly, Appliance Technician replied 3 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,689
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

I can help you if you are still needing help. I have detailed information I can send you.

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Customer reply replied 3 months ago
Kelly, I have already paid $29 and have not received a phone call or adequate response to help me. Please either call me or refund my money, all of it.
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

I totally understand and can send you all the information you need. Please allow me just a few minutes to prepare some information for you, thank you!

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Customer reply replied 3 months ago
Thank you. We cannot find the diode in our microwave. Model # MH2155xpq3
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

The microwave needs to be removed from the wall and the outer cover removed to access those parts. Do you have the cover taken off?

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Customer reply replied 3 months ago
it is NECESSARY to take the microwave off the wall?
Customer reply replied 3 months ago
We have the front cover off where all the number buttons are, we cannot find the diode. So we have to take the entire microwave off the wall, correct?
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Yes, it has to come off the wall and the outer cover removed.

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Customer reply replied 3 months ago
Ok thank you! When will my refund of $25 be processed since I never received a phone call? The other tech just passed us on to you WITHOUT HELPING!
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

I will send it in right away but they probably won't get it processed until Monday with it being Easter weekend. Please know I am here if you have questions once you get the cover off! Happy Easter!

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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