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My refrigator freezes everything. Almost since I bought it…

Customer Question
My refrigator freezes everything ...

My refrigator freezes everything

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Almost since I bought it cant find anywhere to adjust

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Drawers have 1--4

Submitted: 3 months ago.Category: Appliance
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Answered in 1 day by:
4/2/2018
Appliance Technician: Gina-Moderator, Moderator replied 3 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Appliance
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Customer reply replied 3 months ago
freezes veggies and other things not in the drawers
Appliance Technician: RJ, Appliance Tech. replied 3 months ago
RJ
RJ, Appliance Tech.
Category: Appliance
Satisfied Customers: 14,772
Experience: Norcold, Dometic, Atwood, Suburban repairs
Verified

Hi, I'm Robert. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

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Appliance Technician: RJ, Appliance Tech. replied 3 months ago

I see no other experts have responded, part of the problem might be there is NO make or model number listed for the fridge, if you can get me that info I may be able to assist you.

Thanks, Robert

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Customer reply replied 3 months ago
whirlpool model ky4469808
Appliance Technician: RJ, Appliance Tech. replied 3 months ago

OK

I am not familiar with that model number. I am going to step out of the question so another expert can assist you, I do not know when another expert will respond, they come and go daily, now that your make and model is posted hopeful you will get a quick response.

Thanks... Robert

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Appliance Technician: Ray, Home Appliance Technician replied 3 months ago
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 414
Experience: Appliance Repair at GE
Verified

Hello, I'm Ray and would be happy to help you.. That is a number that is not correct.. could you please look inside the fridge to get it? thanks

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Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

you probably are a defrost issue. The heater, thermostat or sensor is bad

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,197
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

I see the last person has opted out of your question!
My name is Woody.
I will be glad to assist you today.

Can I please have the Full model number of the unit to better assist you ?

open the fresh food section door the model /serial tag is on the interior wall near the top and KY4469808 is NOT a model number.

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Customer reply replied 3 months ago
G15FVAXQ01 model no
Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 months ago

Ok So the unit freezes everything in the fresh food section !

What setting do you have the fresh food section set on?

And Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 3 months ago

I see you have NOT replied back to me .
Do you still need assistance on your question?

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