Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Trying to get decor oven latch to retract so I close the…

Customer Question
Trying to get decor...

Trying to get decor oven latch to retract so I close the oven door all the way

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

Decor 13 years old Don’t see model number

Contractor's Assistant: Do you plan on doing the work yourself?

Yes Have front grill off and see latch assembly

Submitted: 3 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 3 months ago
MORS 130S Dacor oven
Answered in 3 minutes by:
3/30/2018
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,446
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

If the latch isn't going to the closed position, just unplug the oven or flip the breaker off to the oven for 60 seconds. Re-apply power and wiggle the door latch hook by hand in case it's sticking. The oven will try to move the latch the first 90 seconds power is re-applied. If that doesn't work, replace the latch assembly because it has failed I'm sorry to say.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
The latch is in the closed position and I can’t get it to go in the open position
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

I understand, if it won't retract after flipping the breaker off and wiggling it, the latch would need to be replaced because it has failed.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

The part number is ***** for your latch.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Ok
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

I'm sorry about the bad news today.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,446
88,446 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,446 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
2005 Jenn Air oven is open but lock position will not allow
2005 Jenn Air oven is open but lock position will not allow door to close. How do I get lock to retract?… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
The door on my whirlpool oven model GMC 275 PD 01 will not
The door on my whirlpool oven model GMC 275 PD 01 will not fully close....the latch that engages during the self cleaning process prevents the door from closing....the latch does not retreat when not … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
The door latch on my range is staying in the out position,
The door latch on my range is staying in the out position, but not locking the door in. Is there a way to "close" the mechanism? It is reading an error code of E-0E… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
KitchenAid Arch ii Mod KERS807SSS00 The oven door wont
KitchenAid Arch ii Mod KERS807SSS00 The oven door won't close completely, and the oven lights won't shut off. The latch appers to be preventing closing. Here's what led up to this as far as I can dete… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I started the oven cleaning process and forgot to take out
I started the oven cleaning process and forgot to take out the rack and immediately cut off the oven and opened the door but the re-locked before I could closeit.… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Kenmore gas range p/n316131243. Lock light blinking, latch
Kenmore gas range p/n316131243. Lock light blinking, latch open, can not close oven door. Tried clear button, does not close latch.… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
My oven door lock will not retract, model number GMC305PRS01,
My oven door lock will not retract, model number GMC305PRS01, even after power reset and oven cleaning cycle engage/cancel.… read more
Appliance Parts
Appliance Parts
82 satisfied customers
I have a Kenmore Dishwasher Model 665.15838790 with a broken
I have a Kenmore Dishwasher Model 665.15838790 with a broken latch for dishwasher detergent dispenser reservior on the inside of the door. It's ~ 13 yrs old but still giving us good service. I ordered… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
I have a Dacor wall oven, model EORS130SCH. The door will not
I have a Dacor wall oven, model EORS130SCH. The door will not shut all the way and therefore will not operate. The latch is preventing it from closing and I get an error code: C41 (and sometimes C42).… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Dacor double wall oven, model ECS227. On the top
I have a Dacor double wall oven, model ECS227. On the top oven, the electric door latch (the latch that comes out automatically and holds the door during self-cleaning) came out while the door was ope… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,446 satisfied customers
Oven door is not locked but blinks door locked. We pressed
Oven door is not locked but blinks door locked. We pressed clean by accident when door was open. How do we get back to normal. Seems we tried everything… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
when trying baking it beeps & message unloc dor comes up.
when trying baking it beeps & message : unloc dor comes up. unpluged oven for hr's same message , can't clear panel . what do I do ? Thanks.… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
I have an older Kenmore self cleaning oven. When I try to close
I have an older Kenmore self cleaning oven. When I try to close the latch to lock the oven door it buzzes? I've checked all fuses, O.K. and also reset the breaker. Any ideas?… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
i have a kenmore elite dishwasher. Model 655.1629. My door
i have a kenmore elite dishwasher. Model(NNN) NNN-NNNN My door will not close. there is a latch that is in the way, it is at the top of the frame in the middle. It looks like it did not retract maybe … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Dacor Convection Plus #12330, date code 9133 Top oven will
Dacor Convection Plus #12330, date code 9133 Top oven will not unlock after cleaning mode. I turned breaker off for 5 minutes no help.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,446 satisfied customers
We cant close the door on our Whirlpool model#rs696pxgb15
We can't close the door on our Whirlpool model#rs696pxgb15 accubake oven. It appears that the latches that seal the door shut when it's self cleaning, are not retracting and therefore prevent the door… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a Whirlpool built-in oven model #RB770PXT1. Situation
We have a Whirlpool built-in oven model #RB770PXT1. Situation: At the end of the self-cleaning cycle I followed the perscribed procedures; however, when opened the upper door the latch stayed in the l… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,446 satisfied customers
We have a Dacor double oven. We just self cleaned the upper
We have a Dacor double oven. We just self cleaned the upper oven and now it will not heat. The bottom oven works fine. All the controls for the upper oven work and the fan goes on, but both the baking… read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,793 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x