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We have a dual fuel range model C2S986SEL1SS and I have two…

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We have a dual...

We have a dual fuel range model C2S986SEL1SS and I have two concerns First sometimes when preheating the oven shuts off for no reason. This occurs in all modes. Secondly we had a power outage yesterday and when service resumed the clock will not display. We can enter all information for the clock and the screen says the clock is set then goes blank

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

No but the power was off over an hour yesterday 3 different times

Contractor's Assistant: Do you plan on doing the work yourself?

What work? The range is only a month old

Contractor's Assistant: Anything else we should know to help you best?

I don't think so

Submitted: 3 months ago.Category: Appliance
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Answered in 1 hour by:
3/30/2018
Appliance Technician: Kelly, Appliance Technician replied 3 months ago
Kelly
Kelly, Appliance Technician
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Satisfied Customers: 25,675
Experience: Highly accurate diagnostician with over 30 years experience!
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Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Both issues are indicative of a control failure. When the power goes out and then comes back on, it surges with higher voltage and can cause problems with the electronics. Turn the breaker off for at least 5 minutes to reset the control. Does the behavior change when turned back on?

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Customer reply replied 3 months ago
Did as instructed and it didn't work
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Will it program to cook or anything, even if the clock does not display?

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Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Also, can you please double check that model number? Could it be C2S985SET1SS?

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