Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Kitchen Aid French Door Refrigerator/Freezor with the…

Customer Question
My Kitchen Aid French...

My Kitchen Aid French Door Refrigerator/Freezor with the Freezor door on the bottom. The door is stuck and I cannot get it open.

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

Model # KFC522EVMS4

Contractor's Assistant: Do you plan on doing the work yourself?

Well it's a holiday weekend and I have guests coming for Easter and no one is available to come out today.

Contractor's Assistant: Anything else we should know to help you best?

I don't think I specified that it is the freezor door

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 14 minutes by:
3/30/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,528
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

The most liley issue with the freezer drawer not being able to be pulled out is the defrost drain line opening being clogged so the defrost water spills over on to the freezer floor and the freezes the drawer closed , or something is blocking the drawer from being pulled out .

If it is the defrost water that is frozen ,the only way to get the drawer open is to turn the unit OFF for several hours until that ice has melted then the drawer should open easily .

And yes that means all the food in the freezer will defrost also , BUT as long as it does not get up to or over room temperature you can get the door open clean everything up and then refreeze the food with no issues.

If it is just something blocking the drawer you will have to FORCE the door open .

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Kitchen Aid microwave, Model # KMHS120ESS, I need to know if
For a Kitchen Aid microwave, Model # ***** I need to know if it can replace a current one in my home (GE Profile Performance Spacemaker Plus, Model JVM1190WY 002) that has an vertical exhaust (top ven… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a kitchen aid side by side built in ksso42fmx00 which
I have a kitchen aid side by side built in ksso42fmx00 which suddenly stopped shut off and turned back on seemed to start cooling again but lights still off and it beeps 3 times every few minutes and … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Got a Kitchen Aid Refrig. that keeps showing holiday mode
Good morning, got a Kitchen Aid Refrig. that keeps showing holiday mode display and the refrig is not cold. cannot get it out of this mode.Mod# *****… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
trying to compare a kitchen aid and LG around similar price,
trying to compare a kitchen aid and LG around similar price, 36 wide and counter depth. any thoughts? thanks… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I am stuck between buying the GE Cafe slide in gas range and
I am stuck between buying the GE Cafe slide in gas range and the Kenmore Elite slide in gas range 31063. I really don't know which one to go with. I am planning on getting the over the oven microwave,… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I unplugged the refrigerator and the error message reset -
I unplugged the refrigerator and the error message reset - I already took my freezer stuff to a friend's house. I feel better about the stuff in the refrigerator but for how long? I hate this! Do you … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a kitchen aid french door refrigerator model KFIS29PBMS
I have a kitchen aid french door refrigerator model KFIS29PBMS delivered today and the electronic controls are not working and the water dispenser is not working. When the delivery guy left he had the… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a Kitchen Aid built in "french door" refrigerator (lower
I have a Kitchen Aid built in "french door" refrigerator (lower freezer) with cusXXXXX XXXXX panels. One of the handles on the upper french door is loose and needs tightening. How do I access the scre… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Since no parts are available to correct the oven issues, I
Since no parts are available to correct the oven issues, I have decided to purchase a new range. And, since the refrigerator needs to coordinate I will likely replace that as well. So, with that large… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE Profile refrigerator Model PFCS1NFXASS. Food in
I have a GE Profile refrigerator Model PFCS1NFXASS. Food in the Fresh Produce and Meat/deli drawers keep freezing.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I am looking for a french door refrigerator with an ice maker
I am looking for a french door refrigerator with an ice maker (outside, preferred). Of course you can find poor reviews of all refrigerator brands. I am concerned with the intangible: reliability. Bet… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a stainless steel Kitchen Aid refrigerator, with the
I have a stainless steel Kitchen Aid refrigerator, with the freezerr on the bottom and french doors on the fridge, that is 4 years old. There was a plastic burning smell and electical noises that were… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a Kitchen Air side by side refrigerator. The freezer
We have a Kitchen Air side by side refrigerator. The freezer is working fine, but the refrigeration side is not. I am thinking I need to reset it.… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a Kitchen Aid Bottom-Mount Refridgerator Model #KBFA25ER5501
I have a Kitchen Aid Bottom-Mount Refridgerator Model #KBFA25ER5501 that makes continuous loud crackling sounds from the bottom of the unit. I have called Kitchen Aid customer services and they schedu… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,528 satisfied customers
My new Kitchen Aid Elite (model # KBFS20EVM50) (Bottom mount
My new Kitchen Aid Elite (model # XXXXX) (Bottom mount freezer) right-hand french door swings open too easily. Can I "tighten it up" somehow? I have already tried raising the right-hand side of the fr… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
We need a counter-depth stainless steel fridge french door
We need a counter-depth stainless steel fridge french door fridge and have considered GE monogram, Electrolux and Fisher & Paykel since all fit our size criterion and all have stainless-like sides (no… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a new maytag french door bottom mount freezer. The
I have a new maytag french door bottom mount freezer. The ice maker produced cubes too large for the auger to push through and stalls the auger. How do I make the cubes smaller so they are not joined … read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,803 satisfied customers
Hi I have been researching refrigerators for months now and
Hi I have been researching refrigerators for months now and I liked the kitchen aid architecture II french door model, bottom freezer. However all I see are complaints about Kitchenaid and icing or no… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x