Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Wtw5000dw0 washing machine is not going past Sensing, 2

Customer Question
Wtw5000dw0 washing machine is...

Wtw5000dw0 washing machine is not going past Sensing

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

2 years

Contractor's Assistant: Do you plan on doing the work yourself?

Whirlpool. I'll try if I can

Contractor's Assistant: Anything else we should know to help you best?

Can't get it to go into diagnosis mode

Submitted: 3 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 14 minutes by:
3/29/2018
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 415
Experience: Appliance Repair at GE
Verified
Hello, I’m ray and would be happy to help you. Have you tried unplugging the machine for about 10 minutes and then try it?
Ask Your Own Appliance Question
Customer reply replied 3 months ago
I did anything else to try?
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago
Will it put water in the machine?
Ask Your Own Appliance Question
Customer reply replied 3 months ago
It won't go past " sensing" it won't drain and spin or do a load. It won't lock the lid either
Customer reply replied 3 months ago
I tried the diagnostic sequence from yuotube I found, won't go into diagnosis either
Appliance Technician: Webb-Guy, Handyman replied 3 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,334
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Washet won't go past sensing mode, can't get it to go into diagnostic mode either or lock the lid.
Appliance Technician: Kelly, Appliance Technician replied 3 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,693
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

The tech sheet is attached to help you get it into the diagnostic mode. The video you watched may not be correct. Can you attempt it following the tech sheet instructions and let me know what happens, please?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
That sheet helped, got into diagnosis. Mode with first 5 flashing green
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Okay, good! Were you able to retrieve any error codes from the control memory?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
No I only got into diagnostic once and can't get in again can't tell if I'm clicking the combination too slow or too fast. What to do after 5 LEDs flashing
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

It just means that the diagnostic cycle has started. See page 3 for instructions to retrieve the fault codes.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,693
25,693 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,693 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We had a severe power outage this week, and the wash stopped
We had a severe power outage this week, and the wash stopped in mid-cycle. Now the clothes are not getting entirely wet during the wash, and the sensing light will light up during the wash cycle, and … read more
Joel Swenson
Joel Swenson
High School or GED
4,038 satisfied customers
How much is your fee? Under a day. I'm getting model# -
I'm getting model# ***** whirlpool top loading washer that will not drain. I put a heavy comforter in to wash, not sure if that caused t his. I've washed before … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a whripool wtw5000dw0 washing machine stopped in mid
I have a whripool wtw5000dw0 washing machine stopped in mid cycle now won't run I checked power in and also replaced lid switch and still not working … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a wtw5000dw0 whirlpool it wont lock, the lock light
hi, yes i have a wtw5000dw0 whirlpool it wont lock, the lock light is on and it locks and unlocks over and over again … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,241 satisfied customers
Right in the middle of a cycle, we paused our whirlpool
Right in the middle of a cycle, we paused our whirlpool top-loading washer to add clothes. When we shut the lid, it drained...is still trying to drain with the pump running, and NO lights on front. I … read more
ApplianceTech
ApplianceTech
President
Associate Degree
1,735 satisfied customers
My washer doesn't work. I am in need of a house call by a
My washer doesn't work. I am in need of a house call by a technician. Model # WTW5000DW0, Serial # C43443513. Thanks. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
My whirlpool washer is not sensing right. When I start it it
My whirlpool washer is not sensing right. When I start it it goes to sensing but it never goes to wash. Then eventually it spins and drains then stops on washing and unlocks the lid. … read more
Kelly
Kelly
Appliance Technician
High School or GED
25,693 satisfied customers
Washing machine sensor light flashing. Whirlpool washing
Washing machine sensor light flashing JA: What's the make and model of your washing machine? And can you guesstimate how old it is? Customer: Whirlpool washing machine JA: Do you plan on doing the wor… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Lock button not working properly, whirlpool washing machine,
lock button not working properly JA: Just to clarify, what's the make and model of the appliance? And has it done this before? Customer: whirlpool washing machine JA: Do you plan on doing the work you… read more
Webb-Guy
Webb-Guy
Handyman
3,334 satisfied customers
Washer won't run sencese light flashing. About a year
I have replaced the door switch and no change. the washer stopped with two pair of jeans in it and won't pump water out or restart.… read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
1,237 satisfied customers
I have a whirlpool washer bought in 2015. Model WTW5000DW0
I have a whirlpool washer bought in 2015. Model WTW5000DW0 serial C50748058 Yesterday I was washing queen sheets, 1 set, when the load went off center and the washer moved around. I stopped the washer… read more
Kelly
Kelly
Appliance Technician
High School or GED
25,693 satisfied customers
I just bought a washing machine Whirlpool model: fscr10431
Customer: Hi I just bought a washing machine Whirlpool model: fscr10431 which is in demo mode and in the manual they don't provide any instructions how to switch the demo mode off and use the washing … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,241 satisfied customers
my whirlpool cabrio washer is in start mode red light blinks
my whirlpool cabrio washer is in start mode red light blinks and wash stops. i went thru all test modes . lid lock tests ok. when in diagnosis mode all lights are lit. Sensing, wash , rinse, spin & do… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
My whirlpool cabrio top load washer will not start. does not
My whirlpool cabrio top load washer will not start. does not get past the "sensing" step. What can I do?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
We have a Whirlpool Cabrio washing machine (WTW5640XW) which
We have a Whirlpool Cabrio washing machine (WTW5640XW) which we purchased in July 2010. I washed a load of clothes Sunday and when I went to put them in the dryer they were still dripping wet so I set… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,241 satisfied customers
I have a Whirlpool h2low washing machine. It will not perform
I have a Whirlpool h2low washing machine. It will not perform although it was until the other day. It will not advance past the "sensing" part of the washing procedure. It does not make the revolution… read more
ApplianceTech
ApplianceTech
President
Associate Degree
1,735 satisfied customers
Whirlpool LXR9445JQ0 We came home last night to find the washer
Whirlpool LXR9445JQ0 We came home last night to find the washer STILL spinning after the final rinse cycle on the "Normal" cycle. It had been running for 3 hours! Timer advances in other cycle modes, … read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
My washing machine, Whirlpool 6th sense front loader, is operating
My washing machine, Whirlpool 6th sense front loader, is operating but showing F18 on the computer - what does this mean? We use the rapid cycle often, and F18 always appears - over past 2 weeks. The … read more
gst85
gst85
Appliance Tech
3,969 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x