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I have a Maytag HE washing machine, It washes but dies not…

Customer Question
I have a Maytag...

I have a Maytag HE washing machine, It washes but dies not go to the rinse cycle. Do I have to buy a part? the machine is 1 1/2 years old

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

Maytag Bravos is the model

Contractor's Assistant: Do you plan on doing the work yourself?

If I can I will

Contractor's Assistant: Anything else we should know to help you best?

Do I have to buy a cycle regulator

Submitted: 21 days ago.Category: Appliance
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Answered in 20 minutes by:
3/29/2018
Appliance Technician: applianceguy, Customer Service replied 21 days ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,106
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Hi can you give me the model # from under the lid?
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Customer reply replied 21 days ago
Model #MVWX655DW1. I bought this washing machine July 2016
Appliance Technician: applianceguy, Customer Service replied 21 days ago
Okay. Give me a couple min to look at breakdown.
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Customer reply replied 21 days ago
Ok, awaiting your call
Appliance Technician: applianceguy, Customer Service replied 21 days ago
Tip the unit back. Look up behind front of cabinet. See if tech sheet is there.
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Appliance Technician: applianceguy, Customer Service replied 21 days ago
I am not calling. Want to run test. Did you look for tech sheet?
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Appliance Technician: applianceguy, Customer Service replied 21 days ago
Click link. Run test. https://m.youtube.com/watch?v=oknURo2n7-E
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Customer reply replied 21 days ago
i am still trying to move the washing machine to tip it back, to look for tech sheet
Customer reply replied 21 days ago
i will now go back outside to the laundry room.
Appliance Technician: applianceguy, Customer Service replied 21 days ago
Ok
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Customer reply replied 21 days ago
i tipped the washing machine back, looked up under. saw no tech sheet
Customer reply replied 21 days ago
Ok, I will go to YouTube and see the test information
Appliance Technician: applianceguy, Customer Service replied 21 days ago
This one will show you error codes. https://m.youtube.com/watch?v=783uXhdG684
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Appliance Technician: applianceguy, Customer Service replied 21 days ago
We have to find out what error code so we know what to look for.
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Customer reply replied 21 days ago
I do not have the model that they are showing\, to show error codes. My Model is MVWX655DW1, which seems to be a basic model of this series. YouTube does not have any videos for my model that describes my problem.
Customer reply replied 21 days ago
I just want to know if my problem requires me to purchase a computer board or a control /regulator part.
Appliance Technician: applianceguy, Customer Service replied 21 days ago
From the breakdown you should still be able to enter service mode. Same way as in video. The control is the last thing I would recommend. Sounds like a pressure switch problem or fill valve.
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Appliance Technician: applianceguy, Customer Service replied 21 days ago
Start was on cold water wash. Do you have good pressure coming in?
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Appliance Technician: applianceguy, Customer Service replied 21 days ago
Wash
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Customer reply replied 21 days ago
Problem: My washing machine goes to the rinse cycle -- the light flashes to show it has changed to rinse but does nothing after that. It does not start the rinse cycle. The light changes from wash to rinse. At the flashing rinse light, nothing happens after that. No rinse -- nothing. Light for rise stays flashing
Appliance Technician: applianceguy, Customer Service replied 21 days ago
I understand. It is a cold water rinse. So I want you to check the cold water coming into the washer.
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Appliance Technician: applianceguy, Customer Service replied 21 days ago
If the cold water is not coming in problem with valve. Or water pressure.
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Customer reply replied 21 days ago
the machine stays on cold water wash - nothing else. There is good pressure coming in. It washes perfectly. It does the system checks it should do to start the wash cycle -- no problem. Just no rinse cycle starts
Appliance Technician: applianceguy, Customer Service replied 21 days ago
Ok. Then yes you will need new control board.
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Appliance Technician: applianceguy, Customer Service replied 21 days ago
The part # is W10625696
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Customer reply replied 21 days ago
ok, Thank you for that information. Please direct me to where I can order this particular part, for my model. Does Maytag have a parts ordering site?
Appliance Technician: applianceguy, Customer Service replied 21 days ago
I get parts from Marcone.com. You can check your area for local appliance part store, may be faster.
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Customer reply replied 21 days ago
I will go to that website. I am in the US Virgin Islands, We were just hit by the hurricane Maria. There is nothing close to me than Florida to obtain parts or online.
Appliance Technician: applianceguy, Customer Service replied 21 days ago
Sorry to hear that.
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Customer reply replied 21 days ago
OK. Thank you for your help. I will go online to the site and order the part. Thanks again.
Appliance Technician: applianceguy, Customer Service replied 21 days ago
You are welcome
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Category: Appliance
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Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.

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