Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an GNE21FMKAFES and my ice maker is not making ice…

Customer Question
I have an GNE21FMKAFES...

I have an GNE21FMKAFES and my ice maker is not making ice but running water down under freezer drawer!!

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Make is GE modelGNE21FMKAFES and yes .I put a new water filter in thinking that was the problem,but still running water.Had to take out sheets of ice from bottom.

Contractor's Assistant: Do you plan on doing the work yourself?

If I can,

Contractor's Assistant: Anything else we should know to help you best?

No it was running fine then this just started.

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
3/29/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 4 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,539
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Just to be sure your saying that the icemaker is not cycling to make ice but you have water continually running from the ice maker and is dripping down into the ice cube storage container is that correct?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I am having problems with my bottom freezer on my GE french
I am having problems with my bottom freezer on my GE french door fridge. First it iced up and wouldn't make ice. Looks like it was leaking water into the top drawer of the freezer and ice bin, then it… read more
kingmz
kingmz
Appliance technician
Associate Degree
168 satisfied customers
My Subzero 501F has the following symptoms: setting on 6,
my Subzero 501F has the following symptoms: setting on 6, thick frost about 12 inches high in the upper half of back wall (almost full width) starting about 12 inches from top of back wall. solid flow… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have ice build up under the freezer drawer in our 2 year
We have ice build up under the freezer drawer in our 2 year old Kitchen Aid refrigerator - model KFXS25RYMS2. Water suddenly started leaking out of the right front corner at the bottom - by pulling ou… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
GE Profile ref. Mod# ***** water leak from somewhere inside?.
GE Profile ref. Mod# ***** water leak from somewhere inside?. ICE forms, 1/2 inch, UNDER the bottom drawer INSIDE the ref.. Help!… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Hi Tyler- i have a ge sxs where the ice maker no longer making
Hi Tyler- i have a ge sxs where the ice maker no longer making ice and water no longer comes out of the dispenser. I just replaced the inlet valve and tried the water dispenser but no water. Also, I d… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
When my ice maker makes ice i get water in the bottom of the
When my ice maker makes ice i get water in the bottom of the refrigerator and then after awhile it leaks onto the floor?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Hi, I have a GE frig Model GSH25JSFFSS that I have had for
Hi, I have a GE frig Model GSH25JSFFSS that I have had for about two years. In the bigining I used a filter for the water but switched to the plug in the last six months. Water was coming out fine unt… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Hi, I have a GE Monogram refrigerator/freezer with freezer
Hi, I have a GE Monogram refrigerator/freezer with freezer as pull-out drawer on the bottom. I cannot open the freezer drawer. Can't even budge it by putting a wedge between gasket and frame. I fear t… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
have a ge side by side refrigerator/freezer. power outage
have a ge side by side refrigerator/freezer. power outage in middle of night with ice maker lever down so water ran down inside wall to bottom floor of freezer. Defrosted freezer and removed the ice c… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hello. I have a side by side GE refrigerator with ice and water
Hello. I have a side by side GE refrigerator with ice and water dispenser. The water dispenser stopped dispensing water. Ice dispenser still working. Even after i emptied tray. making and dispensing i… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
the icemaker stopped working on my side-by-side fridge, so
the icemaker stopped working on my side-by-side fridge, so i took it out -- now it appears that water leaks out the bottom of the freezer area when someone tries to use the through-the-door ice dispen… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a Frigidaire Side By Side Refrigerator Freezer Model
We have a Frigidaire Side By Side Refrigerator Freezer Model FR22ZGH. On the freezer side, there is ice accumulating on the bottom (it seems as if water is running down the back on the inside of the f… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a GE Profile refrigerator which is only 18 months old
We have a GE Profile refrigerator which is only 18 months old and the icemaker has suddenly stopped working? It still produces water, but no ice. The model no. is 26. I have googles this query also an… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have an Amana side by side model SXD26V. Refrig side works
I have an Amana side by side model SXD26V. Refrig side works fine. Freezer gets warm enough to partially melt everything inside and then freezes again just fine. this seems to happen every day or so.… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have the GE refridgerator model #GSL25JFTA BS and the serial
I have the GE refridgerator model #GSL25JFTA BS and the serial #BL206335 with the built in ice maker and water dispenser. The water dispenser was always very slow, painfully slow and i always wondered… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
i bought a used GE profile side by side 26.6 #tfx27pf and i
i bought a used GE profile side by side 26.6 #tfx27pf and i can't get the ice maker to work i have water and i lowered the on lever but nothing is working. it does not feed the water into the ice make… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Kenmore elite TRIO (3door) refrigerator. I removed
I have a Kenmore elite TRIO (3door) refrigerator. I removed the water filter to check the part number, then bought a replacement filter. After I installed the new filter, the ice maker won't produce a… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,164 satisfied customers
GE Side-By-Side Refrigerator-27R (203C1753P003) It has started
GE Side-By-Side Refrigerator-27R (203C1753P003) It has started leaking on the floor. Help! What can I do?? C. Young.… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x