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My microwave when it begins to it slows down and the lite in…

Customer Question
My microwave when it...

My microwave when it begins to cook it slows down and the lite in the oven goes very dim like its pulling high wattage

Contractor's Assistant: What device or product does this involve?

Microwave model nn-sa651s new in aug 2017

Contractor's Assistant: How long have you had your NN-SA651S?

Since aug.2017

Contractor's Assistant: What have you tried so far?

Nothing

Submitted: 3 months ago.Category: Appliance
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Answered in 16 hours by:
3/29/2018
Appliance Technician: Gina-Moderator, Moderator replied 3 months ago
Gina-Moderator
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Appliance Technician: Kelly, Appliance Technician replied 3 months ago
Kelly
Kelly, Appliance Technician
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 3 months ago

There is likely a shorted high voltage component or the supply voltage from the outlet is dropping. Do you have a meter to perform any electrical testing with?

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Customer reply replied 3 months ago
No meter
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

With no meter to test with, it would be a guess to replace any parts. However, you could start by checking the outlet and cord for any signs of high current draw, like burn marks or discoloration.

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Customer reply replied 3 months ago
My microwave is in warranty pls tell me where I can take it to get it fixed I am 89 years old no more texting your making my blood pressure higher than itneeds to be
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

I sure did not mean to make you ill. I will see if another can help that will be healthier for you.

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Appliance Technician: Ray, Home Appliance Technician replied 3 months ago
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 414
Experience: Appliance Repair at GE
Verified
Hello, I’m ray and would be happy to help you. You need to contact wherever you purchased from so they can send a company out for reapairs because it’s still under a manufacture warranty.
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