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The bottom drawer of our 2 drawer dish washer won't open.

Customer Question
The bottom drawer of...

The bottom drawer of our 2 drawer dish washer won't open. Seems to be locked?!

Contractor's Assistant: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?

Where is the model number? We ran the lower drawer and it is working we just can't open the drawer

Contractor's Assistant: Do you plan on doing the work yourself?

Model DD24DCTX7

Contractor's Assistant: Anything else we should know to help you best?

We just had our floors replaced so the dishwasher was moved and then moved back

Submitted: 3 months ago.Category: Appliance
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Answered in 54 minutes by:
3/28/2018
Appliance Technician: applianceguy, Customer Service replied 3 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Hi. I will do my best to help you. Is the child lock on? Is the closed drawer auto lock on?
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Customer reply replied 3 months ago
No to both
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Start a cycle. Do you hear motors humming to lower to seal?
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Can you take a pic of the badge/control ?
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Customer reply replied 3 months ago
What is the badge control?
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Do you have a control on the front of the drawer?
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Customer reply replied 3 months ago
Cycle runs
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Did you hear the motors running to seal the top?
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Loud hum at the start? Can I get a pic of control?
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
the control is blank? Even when running? Press power button then press it again within 20 seconds. See if drawer will open.
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Customer reply replied 3 months ago
We ran it through a cycle last night and it sounded like it normally did.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Is the control blank? Did you press power button twice within 20 seconds?
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Customer reply replied 3 months ago
When I push the power button and wait 20 secs it doesn't unlock
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Push it twice within 20 seconds and try to open. Push power wait couple seconds push it again then try to open.
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