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I have a Cabrio whirlpool washer, when i turn it on to start…

Customer Question
Hello I have a...

Hello I have a Cabrio whirlpool washer, when i turn it on to start the cycle it acts like it’s going to start and then within a couple minutes the end cycle light comes on and it acts like it’s done. But doesn’t even fill with water. I’ve tried changing the cycles and none of the cycles will work.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Maybe two months. And model wtw8500dc0

Contractor's Assistant: Do you plan on doing the work yourself?

If I can then I will. I got it from Lowe’s used, they said the people that had bought it prior changed their mind and didn’t want to spend that much money on it. So it’s warranty is gone.

Submitted: 3 months ago.Category: Appliance
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Answered in 27 minutes by:
3/28/2018
Appliance Technician: applianceguy, Customer Service replied 3 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Hi. I will do my best to help you. I want you to run a calibration cycle. If this does not help, unplug unit for five min to reset board. If neither takes care of it, you will need new control. Click pic.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Let me know how what happens.
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Customer reply replied 3 months ago
The instructions are for the “touch screen”? It doesn’t actuallly have buttons
Customer reply replied 3 months ago
Ok I figured that part out I just wasn’t going fast enough, codes e5 and f7 are flashing
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Sorry for the delay. Spin tub by hand. Does it spin freely?
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
You will want to replace shift actuator. Be right back.
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Customer reply replied 3 months ago
Ok
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Scratch that. Breakdown does not match tech sheet. Let me look at something.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Start a cycle. Does run move before it errors out?
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Customer reply replied 3 months ago
I just started the load, The agitator is spinning. But No water is coming out.
Customer reply replied 3 months ago
Should I have something in the washer?
Customer reply replied 3 months ago
It just shut off
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Tub.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Sorry about confusion. I have the correct tech sheet now. Start the cycle. See if tub moves before the error code comes up.
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Customer reply replied 3 months ago
The middle part does start spinning, the outside tub it’s self acts like it wants to start moving but does not.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Ok. Have a shifter problem, not actuator. The shifter is located under the motor. You will need to unplug unit and tip back. Remove bolt in center of motor. Pull motor straight down and off.
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Customer reply replied 3 months ago
Ok just a second, that bolt is on there so tight
Customer reply replied 3 months ago
I can’t get it. I’m going to have to wait until someone can come get that off
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Yea no problem.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Can you see clutch wires with motor still in place?
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Customer reply replied 3 months ago
I can See some wires on both sides of the motor, (two) one white one blue and on the other side there about 5 or more multi color wires
Appliance Technician: applianceguy, Customer Service replied 3 months ago
I believe the ones to the clutch are black and orange. Probably have to take off motor to get to them.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
You can unplug unit for 5 min and plug back in, sometimes the control will reset. Put probably the clutch is bad.
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Customer reply replied 3 months ago
I tried leaving it unplugged but I will definitely try it again.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Okay.
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Customer reply replied 2 months ago
Hello, I was working with someone a couple weeks ago and was trying to get a bolt off the washer i finally got it off. Do I need to go through everything again or my information is saved?
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