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We have a burner on our countertop that suddenly stopped…

Customer Question
We have a burner...

We have a burner on our countertop that suddenly stopped working. The knob is frozen

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

About 3 weeks. We just haven’t used it.

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Submitted: 27 days ago.Category: Appliance
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Answered in 1 minute by:
3/27/2018
Appliance Technician: Tyler Z., Appliance Doc replied 27 days ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,393
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 27 days ago

Is this a gas cooktop or an electric cooktop?

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Customer reply replied 27 days ago
Electric
Appliance Technician: Tyler Z., Appliance Doc replied 27 days ago

OK if the knob is frozen, it means that your burner switch below that knob is jammed internally. That burner switch will need to be replaced. That requires removing the entire top of the cooktop to get inside the cooktop. You must uninstall the unit and unscrew the top from the base. Make sure the breaker is flipped off or the cooktop is unplugged. Either way that burner switch just needs to be replaced which the knob is attached to.

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Satisfied Customers: 86,393
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