Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Samsung microwave model number smh9187st. There is…

Customer Question
I have a Samsung...

I have a Samsung microwave model number smh9187st. There is a round plastic cover on the inside top of the microwave. when the microwave runs it will arc off and on. I removed the cover and there is a stem with a round aluminum disk attached which turns when the microwave runs. there is a spot on this disk which has a place that is arcing every time it hits a certain spot during rotation. I have no idea what this does it seems to not do anything. The microwave runs fine when the aluminum dish is removed. What can you tell me

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

Approximately 10yrs Model number SMH9187ST

Contractor's Assistant: Do you plan on doing the work yourself?

I have background with electrical work

Contractor's Assistant: Anything else we should know to help you best?

What is the purpose of the spinning aluminum disk? it has a slot cut in it and does not touch anything as it spins

Submitted: 25 days ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
3/26/2018
Appliance Technician: ApplianceTech, Appliance Technician replied 25 days ago
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,737
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs
Verified

Hello and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.
Thanks

The disk is a microwave diverter disk that causes the microwave energy to bounce around inside the cavity randomly. If you have a black mark on it, it is probably carbon and that will react with the microwave energy, creating an arc.

If you can replace the part, that would be the best, ***** ***** could try taking a piece of emery cloth or a emery board for filing your finger nails and see if you can scrub off the black spot.

Ask Your Own Appliance Question
Customer reply replied 25 days ago
There really isn't any carbon on the aluminum disk just an arcing spot. There is carbon on the plastic cover and a small place right above on the microwave metal top. If I clean everything up will that work?
Appliance Technician: ApplianceTech, Appliance Technician replied 25 days ago

I did some additional research for you on that part and I have found that it is no longer available from Samsung. So the problem being the plastic is a better result.

Just try scraping off the burned spot and it should resolve the issue.

I found on on EBay but you can look at other sites. click here

Here is the part number

DE71-60121A

I hope you feel that I given you my best effort on helping you out today with your problem.

Just Answers asks that you operate on the honor system for technician ratings. and this is how I make my living. May I ask that you please take a moment to rate my service positive for JA by selecting a Rating Star (3-5) on the top or bottom your screen before you leave today.

Even though you paid JA or Pearl to ask your question, they will not pay me until you have given a positive rating for my help.

If you want me to be able to come back and help you at a later date or time, you will need to rate my help today before logging off.

Once you rate my help you will be "locked in" so you can continue asking follow-up questions at no additional charge if you still need assistance.

Thanks for giving me the opportunity to help you out!

Don

Ask Your Own Appliance Question
Appliance Technician: ApplianceTech, Appliance Technician replied 24 days ago

I see you never gave me a rating for my answer on your microwave.

Did you have any other questions about it?

If not may I ask that you take the time before you log off to rate my help as positive (3-5 Stars) for JA?

Thanks

Don

Ask Your Own Appliance Question
Was this answer helpful?
Ask ApplianceTech Your Own Question
ApplianceTech
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,737
1,737 Satisfied Customers
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs

ApplianceTech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I am trying to replace my detergent dispenser on my
I am trying to replace my detergent dispenser on my kitchenaid whisper quiet ultima dishwasher and I am having trouble getting the front panel to release. I have followed all the instructions and the … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I get a F21 code and the washer door is locked.I do not know
I get a F21 code and the washer door is locked.I do not know how to unlockthe door and it appears that the washer is either not draining or the laundry is to wet andheavy to keep spinning … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Panasonic Microwave NN-H965WFX. 1.5 years old flaky power.
Panasonic Microwave NN-H965WFX. 1.5 years old flaky power. Seems to be related to the door opening & closing. BUT, sometimes when the panel is dark, can hit a button and it will power on and work fine… read more
kingcobra80
kingcobra80
Fitness Repair Expert
High School or GED
794 satisfied customers
I have a Kenmore elite duel fuel slide in range model
I have a Kenmore elite duel fuel slide in range model 790.43623500. we took off the front control panel but cannot put it back together as there are two white straps that go from the control box to pa… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Machine was set to run when all the light went out except
Machine was set to run when all the light went out except clean bottle. It does not respond to any touches now. … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have just moved into a home that has a GE range oven. I
I have just moved into a home that has a GE range oven. I just turned it on foe the first time and exhaust heat is pouring from it. Is that normal? … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I purchased a whirlpool stove august 2017 as well as 3 year
I purchased a whirlpool stove august 2017 as well as 3 year warranty. Stove has locked up and I cant use it. How do I unlock? … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
We have a Whirlpool side-by-side refrigerator, Model
We have a Whirlpool side-by-side refrigerator, Model ED2KHAXVS03. It's icemaker doesn't make ice. The icemaker doesn't have the typical looping metal rod to shut off the ice maker when the bin is full… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
My clothes use to come out hot and almost dry after washer
My clothes use to come out hot and almost dry after washer was done. Now its always cold why … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,766 satisfied customers
I have BOsch 500 Series dryer just had repair work and was
I have BOsch 500 Series dryer just had repair work and was running before but needed new rollers. Technician took apart replaced parts and turned on, lights are on but it will not run. He had used a r… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I have KitchenAid KMBP107ESS built in microwave...all of a
I have KitchenAid KMBP107ESS built in microwave...all of a sudden it does not work. It seems working fine but it does not heat at all...the only thing I can think of is I did try to clean the inside w… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
Our ice maker is not getting any water. What is the problem?
Our ice maker is not getting any water. What is the problem? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I leaned against my washer yesterday and the control button
I leaned against my washer yesterday and the control button was turned on and off a few times. Now my control lock light on my whirlpool duet washer is on and it won't turn off. I have tried holding t… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
After washing 3 loads today in my whirlpool washer, the 4th
After washing 3 loads today in my whirlpool washer, the 4th load washed but did not drain or spin … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Put a fan motor on condenser on Whirlpool # WRF990SLAM00,
Put a fan motor on condenser on Whirlpool # WRF990SLAM00, now ice maker will not make ice. … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I am trying to find out what went wrong with my washer. 2004
I am trying to find out what went wrong with my washer … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
Help me set the clock on a ge cafe range model CGS986SEL1SS.
help me set the clock on a ge cafe range model CGS986SEL1SS … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
New dishwasher... seems to be installed properly. press on
New dishwasher... seems to be installed properly. press on off, lights come on, choose cycle, press start, close doors, all lights on panel go off except for solid blue light on floor. panel stays dar… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x