Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Hot air is not coming out of the dryer, only cool air. Duet…

Customer Question
Hot air is not...

Hot air is not coming out of the dryer, only cool air.

Contractor's Assistant: What's the make and model of your dryer? And can you guesstimate how old it is?

Duet GEW9200LW1

Contractor's Assistant: Do you plan on doing the work yourself?

It It's 15 years old. Yes.

Contractor's Assistant: Anything else we should know to help you best?

Stacking model. Never a problem with it. Worked fine a few days ago. Rotates like it should just no heat. We live in a rural area so we would like to fix it ourselves.

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
3/25/2018
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,738
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs
Verified

Hello and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.
Thanks

You need to remove the bottom panel below he door to access the heater and test it.

Do you have a volt meter?

If so, I can try to guide you to test out the heater.

Let me know

Don

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok. I'm going to find the tools to take the cover off.
Customer reply replied 4 months ago
Don't have a volt meter.
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

You will need a meter to measure for power to the heater.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok. So we are out of luck to do anything.
Thanks anyways.
Customer reply replied 4 months ago
we go buy a volt meter, then what?
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

You can get an inexpensive meter at most hardware or big box stores.

Once you get it, I can help you out.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
If it is the heating element, can we purchase on online?
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

Or, I guess you could just pull out the heater and look at it. But you would still need to test the thermostats

Yes you can get any part online

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok, found a volt meter but don't know how to use it.
Customer reply replied 4 months ago
Please tell us what to do.
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

Does it have 2 wires coming out of it?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
There are two wires with it but where do we plug them in to?
Customer reply replied 4 months ago
They are connected, now what do we do?
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

Is there a dial on it to set to voltage ?

Ask Your Own Appliance Question
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

how many holes are on the meter to plugs the test probes into?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
3
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

ok, 1 should be COM what are the other two labeled

Ask Your Own Appliance Question
Customer reply replied 4 months ago
10A and V upside down horseshoe mA
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

A phone call might be more appropriate to make this work faster.

You can request a call from me if you like.

On to the meter

The probes need to be in the V and COM

Then put the dial on voltage setting and go over to a wall socket and place the probes into the slots and see if the meter reads around 120 volts

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Which voltage setting?
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

250

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Choices are 600 and 200
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

200 for the wall outlet test, then 600 for the dryer test later

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Well, this isn't working. We'll have to go another route.
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

I can see if i can find a video on removing the heater and then maybe we can test it with your meter.

Ask Your Own Appliance Question
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

Here is a video to show you how to remove the heater and test it.

click on link below

https://www.youtube.com/watch?v=xIArqqGYjW0

Ask Your Own Appliance Question
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

Here is a link to the service manual for other repairs if you need them

click here

Ask Your Own Appliance Question
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

Did you have any other questions?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Not at this time.
Thanks.
Appliance Technician: ApplianceTech, Appliance Technician replied 4 months ago

I hope you feel that I given you my best effort on helping you out today with your problem.

Just Answers asks that you operate on the honor system for technician ratings. and this is how I make my living. May I ask that you please take a moment to rate my service positive for JA by selecting a Rating Star (3-5) on the top or bottom your screen before you leave today.

Even though you paid JA or Pearl to ask your question, they will not pay me until you have given a positive rating for my help.

If you want me to be able to come back and help you at a later date or time, you will need to rate my help today before logging off.

Once you rate my help you will be "locked in" so you can continue asking follow-up questions at no additional charge if you still need assistance.

Thanks for giving me the opportunity to help you out!
Don

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ApplianceTech Your Own Question
ApplianceTech
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,738
1,738 Satisfied Customers
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs

ApplianceTech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My dryer clicks and the sensing light comes on but it does
My dryer clicks and the sensing light comes on but it does not start … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I am in Mexico. Bought a stacked unit two years ago. I am
I am in Mexico. Bought a stacked unit two years ago. I am told that the high humidity affects ma chine operation. Mechanically no problem. Yesterday washing machine worked. Today get the beeps, but no… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a whirlpool duet dryer today it said the control
I have a whirlpool duet dryer today it said the control button is locked. How do I unlock it … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Working on a whirlpool duet electric dryer. it shuts off
hi mike, working on a whirlpool duet electric dryer. it shuts off after 10 minutes on high heat. just cleaned the duct to outside, and took off cover on bottom motor compartment and shop vac'd all the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Duet dryer, model GEW9200LW1 that just recently
I have a Duet dryer, model GEW9200LW1 that just recently stopped drying. It doesn't heat up at all, and I thought maybe it was just a plugged exhaust line or something easy, but I cleaned everything a… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
A whirlpool dryer it is new (only a few months old) and it
a whirlpool dryer it is new (only a few months old) and it seems to be leaking water … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,381 satisfied customers
We have an older model commercial Wolf range. Model C34S4.
We have an older model commercial Wolf range. Model C34S4. We recently remodeled our kitchen and relocated the stove. The oven initially worked fine, but 3 weeks ago the pilot went out and it does not… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Have a Gallery Side by side, 3 yrs. old. Condensation is accumulating
Have a Gallery Side by side, 3 yrs. old. Condensation is accumulating on walls and under shelves. What can I do?… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Whirlpool Duet washer gets HF and will not run on hot days.
Whirlpool Duet washer gets HF and will not run on hot days. it works just fine on cool days or early in the morning before the temperature warms up (80s & 90s)… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a 15 year old heavy duty, 6cycle dryer, worked fine
I have a 15 year old heavy duty, 6cycle dryer, worked fine two days ago, today runs fine NO HEAT… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My DUET dryer seems to take quite a long time to dry clothes. My
My DUET dryer seems to take quite a long time to dry clothes. My parents gave me their 8 year old front load Whirlpool Duet W/D combo. The dryer takes quite a bit longer to dry clothes and towels than… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Hello, I have a Maytag Atlantis gas dryer that has been converted
Hello, I have a Maytag Atlantis gas dryer that has been converted to propane gas, a few days ago the dryer started to loose its heat......it would go off & on......now it goes on for a few minutes and… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Whirlpool Duet front-load dryer runs, but does not heat. Breaker
Whirlpool Duet front-load dryer runs, but does not heat. Breaker is fine. Cannot find the fuse strip as there isn't a panel on the back of the unit. Any ideas. Dryer is 5-6 years old… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Sears Kenmore Elite Washer/Dryer stack unit. Model
I have a Sears Kenmore Elite Washer/Dryer stack unit. Model # XXXXX Unit is about six years old. The dryer will run for a few minutes and stop. It still heats when it runs. It will run and stop even i… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a Whirlpool duet dryer that is a about 5 years old
We have a Whirlpool duet dryer that is a about 5 years old that has become so noisy that we stopped using it. The noise frequency is estimated to be the same as the motor. There is no vibration just l… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Hi, I have a one month old Whirlpool Duet Gas Dryer and it
Hi, I have a one month old Whirlpool Duet Gas Dryer and it is not blowing hot air inside. How can I fixed this.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
we have a whirlpool super capacity dryer that we purchased
we have a whirlpool super capacity dryer that we purchased 3-4 years ago - we are having a problem with the clothes completely drying - we made sure all of the areas that could have lint in them are c… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
We have two sub-zeros refrigerator that are about 15 years
We have two sub-zeros refrigerator that are about 15 years old. They are 550s. One works fine. The other's refrigerator works fine but the freezer doesn't work. The serial # XXXXX the one that doesn't… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x