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We just moved into our new home. we tested the whirlpool…

Customer Question
Hello- we just moved...

Hello- we just moved into our new home. we tested the whirlpool dishwasher by running a cycle and it will not turn off! the green light on right is on, and we hear the dishwasher running. How to turn off? Broke one dishwasher already by opening the door. Controls on inner rim of door-inaccesible. Thank you , a.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

There is (believe me!) no model number. It is probably 1 year old or so, as other appliances are about that old. Previous owner did not live in home for 2-3 months. first time turned on in that period. controls on inside, stainless steel, handle on top portion, controls on inside panel on top of door: inaccesible

Contractor's Assistant: Do you plan on doing the work yourself?

We must leave the house now and return to our apartment. we are not moved in yet. We just want it to stop. We read it could be dangerous to leave it running all not. Just need to stop it! please help!

Contractor's Assistant: Anything else we should know to help you best?

We just need to turn it off so there is no danger and we can leave our house.

Submitted: 3 months ago.Category: Appliance
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 17 minutes by:
3/24/2018
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 415
Experience: Appliance Repair at GE
Verified

Hello, I'm Ray and would be happy to help you... It won't shut off when you press pause/stop or open the door?

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Customer reply replied 3 months ago
hi ray- no model number on unit. whirlpool.
control panel on top of door - inside. w1008691178.
I shut off breaker, opened door, a little water on bottom.
Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

that model number isn't coming up. can you check it again please? the computer control is shorted out and I would need the model number to give you the correct part number

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Appliance Technician: Ray, Home Appliance Technician replied 3 months ago

hello

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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