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My GE Profile microwave is control locked how do I unlock.

Customer Question
My GE Profile microwave...

My GE Profile microwave is control locked how do I unlock

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model PVM1790DR1BB

Contractor's Assistant: Do you plan on doing the work yourself?

I like to if I can

Contractor's Assistant: Anything else we should know to help you best?

I like to know how to unlock the control

Submitted: 3 months ago.Category: Appliance
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Answered in 46 minutes by:
3/24/2018
Appliance Technician: applianceguy, Customer Service replied 3 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
Hi. Press and hold clear/off for three to five seconds.
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Customer reply replied 3 months ago
I already took care of that problem
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Okay.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Do you have another problem with the microwave?
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Customer reply replied 3 months ago
Okay
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Not sure what you are trying to say?
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Customer reply replied 3 months ago
My microwave is not heating or cooking.
It turns on but turn table doesn't turn. Light comes on like it is turn on. When you open the door light turns off
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Does it sound normal?
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Or is it louder?
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Customer reply replied 3 months ago
sounds nothing. nothing happens
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Sounds like you have bad door switch.
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Customer reply replied 3 months ago
How is that? Microwave turns on after closing the door. When I set the timer to cook something it acts like it is doing what it supposed to do. It turns the light on as if it is cooking. But, nothing happens
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Does the time count down?
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Can we continue with this?
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Customer reply replied 3 months ago
the time counts down
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Time counts down but no heat. You have a bad door switch or bad control board. More than likely it is a switch.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Time counts down but no heat. You either have a bad door switch or a bad control board. Most likely it is a switch.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Sorry about double post
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
https://m.youtube.com/watch?v=W7Ms7RZa-as
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
https://m.youtube.com/watch?v=V8LS4XsAmc0
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
then something is wrong with the way it is closing.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
There is a catch on the back of the rails that pulls the drawer shut. Something has to be going on with the way it is closing.
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Customer reply replied 3 months ago

What the video you showing doesn't apply to my unit. Please, check this first.My GE Profile microwave is control locked how do I unlock

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model PVM1790DR1BB

Contractor's Assistant: Do you plan on doing the work yourself?

I like to if I canMy GE Profile microwave is control locked how do I unlock

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model PVM1790DR1BB

Contractor's Assistant: Do you plan on doing the work yourself?

I like to if I can

Appliance Technician: applianceguy, Customer Service replied 3 months ago
Generic video on how to test door switch.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
https://m.youtube.com/watch?v=4q0pbsGeWNk
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Customer reply replied 3 months ago
Are you going to check Tesla with 1990 car door?
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Comes apart same way yours does. Just because it is not the same model. And not even close to Tesla.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Once again just generic video to try and help you.
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