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We have a kitchenaid refrigerator. The ice maker had been…

We have a kitchenaid...

We have a kitchenaid refrigerator. The ice maker had been acting up on it and then finally quit. I had a refrigeration man out and he said it needed a new ice make, said it was easy to relace and why don't I do it myself. I ordered part number(###) ###-#### received it and installed it today. still don't work. It turned until the ejector forks were out towards the front and stopped. I think it is waiting for water. I took a heated air gun and shot at the hose coming out to the ice maker. It is worm and flexible and still no water. We have water at the fill faucet in the door. Any ideas as to the solution.

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

4 years since we installed it

Contractor's Assistant: Do you plan on doing the work yourself?

If possible yes

Contractor's Assistant: Anything else we should know to help you best?

Do you need the refrigerator model nuber?

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Answered in 1 minute by:
3/24/2018
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,238
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you. Sorry you are having trouble with your refrigerator. Please give me a moment to review your question. Please note that it sometimes takes a while to type responses and answers.

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If you pour water into the icemaker and you have ice a few hours later, then I would look at the water valve or line going from the valve to the icemaker. If you don't have ice, make sure the icemaker is getting power and if so, your freezer is likely above 15 degrees - any thing above this and your icemaker thermostat will not trigger the ice to harvest and fill up with water.

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Customer reply replied 3 months ago
Do you need refrigerator model number?

IF you give me that I can get you the part number for the valve.

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Customer reply replied 3 months ago
What valve are we talking about? I installed a new ice make p/n(###) ###-#### You said it has to get to 15 degrees or colde before it will cll for water. Maybe I haven't waited long enough to get to that temp.

The inlet valve in the bottom back of the refrigerator. If the icemaker has been in the refrigerator for at least 4 hours with the freezer closed, it will have normally made ice by now.

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Customer reply replied 3 months ago
Oh, it has only been in for about a half an hour. Maybe I should just wait a little longer

Definitely. It normally takes longer than that for the icemaker to get down to proper temperature.

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Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,238
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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