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I have an LG Model LFC21760 refrigerator and the right side…

Customer Question
I have an LG...

I have an LG Model LFC21760 refrigerator and the right side of the bottom freezer will not close tightly

Contractor's Assistant: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?

It's 10 years and according to the manual, the model reads LFC21760**/LFC25760

Contractor's Assistant: Do you plan on doing the work yourself?

I would like to attempt to...yes

Submitted: 26 days ago.Category: Appliance
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Answered in 23 minutes by:
3/24/2018
Appliance Technician: applianceguy, Customer Service replied 26 days ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,106
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Hi. I will do my best to help you. Open freezer door. Look in the back. Do you see any frost buildup?
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Appliance Technician: applianceguy, Customer Service replied 26 days ago
You will probably need to remove food from bin to do the work.
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Customer reply replied 26 days ago
No frost build up
Appliance Technician: applianceguy, Customer Service replied 26 days ago
When you close the door, do you feel it pull in near the end of closing?
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Appliance Technician: applianceguy, Customer Service replied 26 days ago
Remove food from door bin and tray above door din. Remove tray above door bin. Remove screws holding door to rails.
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Appliance Technician: applianceguy, Customer Service replied 26 days ago
The hole between the two Phillip head screws. Then you can lift the door up and off.
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Appliance Technician: applianceguy, Customer Service replied 26 days ago
Click on link. https://m.youtube.com/watch?v=nwez06juMYk
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Appliance Technician: applianceguy, Customer Service replied 26 days ago
After you remove door, inspect rails. The is a device at the end of each rail that pulls the door closed. See if they work be sliding rails back. Should grab rail and pull it back.
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Appliance Technician: applianceguy, Customer Service replied 26 days ago
If rail broke, replace rail. If rails ok, fit door back together. May just need to be lined up.
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Customer reply replied 26 days ago
Rail no broken
Appliance Technician: applianceguy, Customer Service replied 26 days ago
Then put it back together. Makes sure everything is lined up properly and it should close good.
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Appliance Technician: applianceguy, Customer Service replied 26 days ago
I have to step out for a few min. I will be back if you have any further questions.
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Customer reply replied 26 days ago
Thanks, ***** ***** Appreciate your help
Appliance Technician: applianceguy, Customer Service replied 26 days ago
You are welcome. Have a good day.
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Appliance Technician: applianceguy, Customer Service replied 26 days ago
Please don’t forget to Rate my answer. Thank you.
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Category: Appliance
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Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.

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