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Whirlpool Cabrio lights doesn't light on. Soak,Wash,

Customer Question
Whirlpool Cabrio lights doesn't...

Whirlpool Cabrio lights doesn't light on. Soak,Wash, Rise,Spin and Done. Water also doesn't flow at all into washer.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

WTW6400SW2

Contractor's Assistant: Do you plan on doing the work yourself?

2YRS.(YES )

Contractor's Assistant: Anything else we should know to help you best?

When STOP is engaged it doesn't turn off. 2007 model.

Submitted: 5 months ago.Category: Appliance
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Answered in 6 minutes by:
3/24/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,596
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

let`s unplug or turn the circuit breaker off for 5 minutes or more ,then give it power and see if it does the same thing .
This unplugging for 5 minutes or more will hopefully reboot the electronic control boards memory.
Let me know what it does.

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Customer reply replied 5 months ago
No change
Customer reply replied 5 months ago
Type. No talking
Customer reply replied 5 months ago
Are you still there?
Customer reply replied 5 months ago
Is it because I prefer text instead talking I'm not getting response?
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