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Igniter not working on gas stove top Sfax 365, I year,

Customer Question
Igniter not working on...

Igniter not working on gas stove top Sfax 365

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

I year

Contractor's Assistant: Do you plan on doing the work yourself?

Illtry

Submitted: 3 months ago.Category: Appliance
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Answered in 5 minutes by:
3/24/2018
Appliance Technician: Kelly, Appliance Technician replied 3 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,656
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Can you please double check that model number?

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Customer reply replied 3 months ago
I have two sgs365 and sgsx365
Customer reply replied 3 months ago
Sorry it's a thermadore stove top propane gas
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Thank you. No igniters are working at all?

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Customer reply replied 3 months ago
No
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Did they all stop working at once?

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Customer reply replied 3 months ago
Only one. The rest have worked fine
Customer reply replied 3 months ago
No only one stoped
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Ah, okay. So on the one that stopped working, use sand paper to clean the igniter tip and the area of the burner it sparks to. You can use a nail file or similar if you have no sand paper. Does the behavior change after cleaning?

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Customer reply replied 3 months ago
you no what I have a replacement igniter just give instruction how too replace print it
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Sure! Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Kelly, Appliance Technician replied 3 months ago

See the video at the link below. Your model will look a little different but the process is the same.

CLICK HERE

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

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Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Hello, I see this question is still open and I was just following up to see if you require further assistance.

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