How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26915
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Dryer stops before laundry is dry. Moi s ture sensor, about

Customer Question

Dryer stops before laundry is dry
JA: What's the make and model of your dryer? And can you guesstimate how old it is?
Customer: Moi s ture sensor , about four years
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: Stops short of timer
Submitted: 8 months ago.
Category: Appliance
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 8 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kelly replied 8 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 8 months ago.
  1. Does it take a long time to dry or just stop before the clothes are dry?
  2. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 8 months ago.
Just stops
Expert:  Kelly replied 8 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 8 months ago.

Inside the dryer are two metal strips that sense the moisture in the clothes. The clothing passes over the strips and create an electrical path with the moisture in them. The metal strips sense the resistance in that electrical path and send that resistance reading to the control. The control then reads the resistance reading, interprets the resistance and from that reading determines how long the dryer needs to run. The less moisture in the clothing, the higher the resistance. The problem is that over time, detergent and softener residue builds up on the metal sensor strips and creates an insulating barrier between the strips and the clothing. Since the strips cannot sense the moisture in the clothing because of this barrier, it sends a high resistance reading to the control. The control then interprets that to mean that the clothes are dry and shuts off prematurely. You will need to clean those strips with a Scotch Brite pad, steel wool, sand paper or other abrasive to remove that barrier.

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!