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Oven door won't close and seal. Mod JGR8850ADW. JENNAIR

Customer Question
Oven door won't close...

Oven door won't close and seal. Mod JGR8850ADW

Contractor's Assistant: What's the make and model of your oven? And can you guesstimate how old it is?

JENNAIR MODEL JGR8850ADW

Contractor's Assistant: Do you plan on doing the work yourself?

If it's a simple fix.

Contractor's Assistant: Anything else we should know to help you best?

No, wife cleaned oven according to directions and now the door won't sale when we close it.

Submitted: 3 months ago.Category: Appliance
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Answered in 15 minutes by:
3/24/2018
Appliance Technician: applianceguy, Customer Service replied 3 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
Hi. I will do my best to help you. Is the door hitting the lock hook?
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Customer reply replied 3 months ago
No, it goes right into the slot
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Does the door feel like it lost its
Pull?
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Customer reply replied 3 months ago
The door is about an eighth of an inch or less out of line left to right at the top and it is less than a quarter away from sealing at the top.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
You have two things it can be. The door
Seal or the hinges. Look at the seal. Is it crushed in. Dry burnt. If the seal
Looks good, the hinges are not pulling door tight enough.
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Customer reply replied 3 months ago
Seal looks fine.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Also you can flex the
Door. Little tweaks left or right. Not too hard.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
But if that is not the case, you will need new hinges.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
can You send me a pic of the door?
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Customer reply replied 3 months ago
Already tried flexing door. Didn't help. I don't understand how the hinges should suddenly go bad without warning.
Did you receive photos?
Appliance Technician: applianceguy, Customer Service replied 3 months ago
No.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
But if deal is good and not hitting door lock there is nothing else left.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
Seal
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
That’s why I want to look at pics.
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Appliance Technician: applianceguy, Customer Service replied 3 months ago
With door closed and open if you don’t mind.
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Customer reply replied 3 months ago
Trying to resend Picts now.
Appliance Technician: applianceguy, Customer Service replied 3 months ago
Okay thanks.
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Customer reply replied 3 months ago
I sent them, did you receive?
Appliance Technician: applianceguy, Customer Service replied 3 months ago
No. Send from
Message box. Lower left corner. Click on tab.
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