Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Whirlpool gold series refrigerator with ice maker…

Good Afternoon, I have...

Good Afternoon, I have a Whirlpool gold series refrigerator with ice maker in the left top ceiling and ice storage in the left door. My ice maker will not produce ice, I have removed the water filter and checked the infrared sensor and that seems to be working. The sending portion of the sensor seems to be blinking and there are no obstructions that I can see. The model of the refrigerator is WRX988SIBM01. I would like to know how to retrieve any fault codes to better diagnose the problem.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

I believe we bought this unit back in 2014 and do you need another number other than the model number that I sent.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

If I do need to replace the ice maker and or dual water valve would you be able to provide any detailed instructions on how to dismantle the unit and put it back together? Part numbers would be helpful also

Show More
Show Less
Ask Your Own Appliance Question
Answered in 18 minutes by:
3/23/2018
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
Hi. Does the sending board blink when receiving board flap is closed?
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Hello, please explain to me what sending board blinking means. Right now I would like to know if there are any codes that would tell me more information
The board on the right is the sending board. Board on left is receiving board. Close flap on receiving board and tell me what light on sending board does.
Ask Your Own Appliance Question
Sending board and receiving boards are your optics.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Oh ok, got it will check now
Okay.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
I checked the sending side with my phones camera and it is blinking erratically. Receiving board flap is closed.
Then the optics need to be replaced. As long as nothing was blocking the beam.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Should the ed sen ed Ingraham unit optics be a steady on to work properly?
Give me a couple mins. Trying to look something up.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Sorry about that last response, I was trying to respond on my phone and the about correct decided to work. Should the sending unit optics, when working properly be in a steady on state? No blinking?
Yea it’s ok, I understood.
Ask Your Own Appliance Question
They used to sell these boards as a kit. So I did not matter what board was bad. Now they are selling them separate. And they are not cheap. I am trying to locate the tech sheet. You may have one with the unit. Remove right top hinge cover. Look under cover and see if it is still with the unit.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
I found the tech sheet per your instructions under the top right hinge cover. So what am I looking for?
Look for optics test.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Ok, so I found out that service test number 15 is the ice level sensor is blinking a number 1 with the flap closed and when I open the optics flap it now reads a 2 stating that the ice bin is not full according to the tech sheet.
it is saying optics ok. You will need to jump out ice maker.
Ask Your Own Appliance Question
Be right back.
Ask Your Own Appliance Question
Need to remove the ice maker to jump out. Click link. Generic video. But same style. https://m.youtube.com/watch?v=DXETmwq6aTk&itct=CBIQpDAYBCITCNOx8p3Gg9oCFQ_kwQodd5QCIDIHcmVsYXRlZEjLou7mkpT17ys%3D
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Ok, upon further investigation I scrolled through to test 56 which is the ice maker error codes and it is displaying e2 motor lost position.
Screws to remove ice maker under it. Then pull forward.
Ask Your Own Appliance Question
it is saying ice maker motor is bad. Does it have a test cycle? To run the ice maker?
Ask Your Own Appliance Question
Sorry. The earlier version was much easier to test.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Tech sheet states that service test 59," ice maker motor" is used to activate ice maker motor sequence. I guess I will try to get motor back to home position.
Sounds good.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Here is a photo from the tech sheet. Right now the display on the fridge is blinking 10. From what I gather on the tech sheet the motor should be turning in a clockwise direction until home position is reached. I don't here any motor turning or any noise from the ice maker at all.
Customer reply replied 3 months ago
Now the resulting code states 02, and from what I can see on the sheet is that the motor is not turning and that the harvesting was not completed.
Yea if motor not rotating the ice maker is bad. Feel inside it. Do you feel Ice?
Ask Your Own Appliance Question
Customer reply replied 3 months ago
I really can't feel inside the harvesting forks are in the way. I do not feel any ice however.
Okay. Let me lookup part#.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Great thanks
Wpw10764668. Thanks for your patience.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Ok, so that's the part number to replace the entire ice maker? Another question, this fridge what looks like a low profile design ice make to it. How do I get the panels off to access the maker, I mean the panels have led lights built in them and I really don't want to break anything.
Yea the ice maker comes as an assembly. Not parted out. Looking at pic.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
part number you gave me is the complete assembly
The only way it comes.
Ask Your Own Appliance Question
Open water filter. Remove two screws. Grab front of panel and pull down. There are tabs holding it in place.
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Ok thanks for your help
welcome.
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
applianceguy and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Have a great day
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask applianceguy Your Own Question
applianceguy
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
2,159 Satisfied Customers
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.

applianceguy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Whirlpool Gold Refridgerator Model: GD5SHAXNS00 Ser:
Whirlpool Gold Refridgerator Model: GD5SHAXNS00 Ser: SS4160221 Gentlemen: I have an icemaker with water and Ice on the freezer door. The ice cube maker is holding a frozen batch of cubes. The electric… read more
Joel Swenson
Joel Swenson
High School or GED
4,022 satisfied customers
I have French door refrigerator Model #MFT2976AEM00. It
I have French door refrigerator Model #MFT2976AEM00. It suddenly stopped producing ice. I know the water supply is intact because we do get cold water from the dispenser in the door -- and there is so… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Good morning. I have a model 53569201 serial # ***** refrigerator
Good morning. I have a model 53569201 serial # ***** refrigerator and the ice maker not producing ice. With the door open the "ice maker control" red light blinks twice and if the flap on the left sid… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I cleaned my refrigerato9r and forgot to turn it back on until
I cleaned my refrigerato9r and forgot to turn it back on until I saw water dripping from the side-by-side freezer.l I emptied the ice that was left in the storage bin and turned the refrigerator and f… read more
APPLIANCE GURU-John
APPLIANCE GURU-John
APPLIANCE BUSINESS OWNER
Vocational, Technical or Trade Scho
543 satisfied customers
Hello, I have Whirlpool Conquest Gold Model#GS5SHAXNB00 and
Hello, I have Whirlpool Conquest Gold Model#GS5SHAXNB00 and ice maker is not producing. Sensors are not doing what I think they should. When Flap closed and door light re-engaged (light goes out), no … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a whirlpool gold refrigerator side by side with the
I have a whirlpool gold refrigerator side by side with the Ice bucket in the door. My icemaker has stopped making ice.… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a whirlpool gold refrigerator model #GD5SHAXMT00 and
I have a whirlpool gold refrigerator model #GD5SHAXMT00 and the ice maker isn't producing ice. There is water coming to the dispenser in the door, but none to the icemaker. Could the water filter be c… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a kitchenaid side by side refrigerator and the ice maker
I have a kitchenaid side by side refrigerator and the ice maker is not working. The water works fine but no ice. The black tube in the ceiling does not appear to be frozen. Stopped working about a yea… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
Kenmore elite side by side ice maker took a vacation - tried
Kenmore elite side by side ice maker took a vacation - tried the trick of "defrosting" the water fill tube without luck - replaced the water valve on back of unit - still no ice - unit is cold and all… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a whirlpool Gold Conquest and the ice make quit working
I have a whirlpool Gold Conquest and the ice make quit working this weekend. The water portion is still working. The infrared sensors are on, and there is water in the tray, but it is not freezing. I … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
On Thursday, March 4, 2010 I noticed the ice maker was not
On Thursday, March 4, 2010 I noticed the ice maker was not working. It was working on Wednesday, March 3, 2010. The sales rep at Sear indicated that I need to probably replace the filter. I did but no… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Whirlpool refrigerator (Gold Series, Model No. GS2SHEXNL
I have a Whirlpool refrigerator (Gold Series, Model No. GS2SHEXNL 02, Serial No. STO349551. It has a Fridgidaire Congquest In-Door-Ice Dispensing System that just quit! Filter is o.k., appears water f… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a side by side Whirlpool refridgerator that will not
I have a side by side Whirlpool refridgerator that will not produce ICE. Water dispenses but can't get any ice cubes. Suspect the Infrared Motion Sensor not working. How can I confirm if the sensor is… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a 2004 whirpool gold side by side and the ice maker
I have a 2004 whirpool gold side by side and the ice maker stopped making ice. IT is type 26ssa/gs6shaxmq00/25.6 cu.ft.… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Whirlpool Side by Side Refrigerator Model GD5RHAXNQ00. Ice
Whirlpool Side by Side Refrigerator Model GD5RHAXNQ00. Ice maker suddenly stopped working. Water is on, water dispenser working. Switch was in on position, ice was solid in mold but did not dump into … read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
hi I just walked past my whirlpool gold refrigerator & there
hi I just walked past my whirlpool gold refrigerator & there was water on the floor. Over the weekend the red light next to teh ice maker was blinking so I turned off the ice maker. So now I have two … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
My whirlpool gold icemake stopped working. The water flow to
My whirlpool gold icemake stopped working. The water flow to the refrige is clear and good pressure to water supply. There are no leaks. The tray is clear. What should I do?… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a Whirlpool gold side by side that has stopped making
I have a Whirlpool gold side by side that has stopped making new ice. The model number is XXXXX I have checked the water supply tube and it is not frozen. I have removed the cover and ice maker and th… read more
Michael Reush
Michael Reush
Master Technician
High School or GED
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x