Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I own a GE refrigerator with the freezer on the bottom,

Hi, I own a GE refrigerator...
Hi,
I own a GE refrigerator with the freezer on the bottom, model GDS20KBSBCC. I'm having ongoing ice maker issues.
Typically it's either fest or famine with ice cubes. And it seems to my wife and I that the colder it is outside the better they ice maker works. Even though the fridge is in our climate controlled house. Weird. Right?
What brings me here today is the ice maker is completely filled and frozen solid, dripping water into the cube tray. I'm frustrated with it.
Less than a year ago I replaced the ice maker. The only part I did not replace is the supply tube - the one between the water supply inlet on the fridge and the ice maker itself. No-one has adjusted cube size. The "stop making ice" flapper moves freely. I've turned the ice maker off and turned off the water to it.
We're fond of iced drinks. Any help/advice you have would be greatly appreciated!
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
3/23/2018
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,533
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

And yes the ice makler cycle by an internal thermostat so yes if it is cooler outside it would make ice more often .

And if now the icemaker is fill of water and has overflowed the issue is not the ice maker but the water inlet valve that allows water into the ice maker .

let me look up a part info for you .

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Hi Woody!Thanks. I'm a computer guy. Plumbing and appliance repair is not in my wheelhouse. But I can turn a wrench.Any other details that might help?

ok This model did not come with a factory installed ice maker it was an add on .

Do you see a sticker on the back of the unit that gives an icemaker part or icemaker model number?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Alright...I found the instructions for the kit I installed: IM-4D. I installed everything except for the fill tube.To be clear, I just did a swap out. Part for part.

so you also replaced the water inlet valve? down on the back of the unit?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Yup. It has been a long day which included plumbing. I installed an actual valve to shut off the water to the freezer. So I skipped the fill tube. But everything else got replaced.Everything had been working for 9+ months. I use the word "working" loosely. As I stated initially somedays we'll get more ice than we can use, others, barely any. Some times small cubes, others hollow cubes.

And are you on municipal water supply or on a well?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Municipal.

ok and the icemaker is doing the exact same thing as it was when you replaced it and the water inlet valve?

And the water shut off valve possibly under the sink is it a clamp on over the pipe valve or is it a regular style valve ?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Thankful my wife has a better memory than me. :-) She says that it was not making any ice. I just ordered the kit instead of trying to diagnose what was causing the problem.The water shut off is a regular 1/4 turn valve. It WAS a vampire tap that leaked. I'm no plumber, that was a long, frustrating, day. But we have a local hardware store that made sure I had all the right parts.

ok so then you now have the icemaker now over filling and dripping in the ice storage container after you replaced everything correct?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Good summation.I know I keep mentioning the supply tube I did not replace. I guess because I'm second guessing myself and I read more than one thread that mentions it. I just want to make certain you have the information you need.

No that is fine .

From what your saying about the icemaker overfilling and dripping into the ice storage container , you have an issue with the water inlet valve itself .

And I can not find a replacement part for just the inlet valve , it looks as if it ONLY comes with the entire icemaker kit .

Ask Your Own Appliance Question

the water inlet valve is what regulates the amount of water that goes into the icemaker if it is filling with too much water it has to be a water valve issue.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
That sucks. Sorry.There's no such thing as a universal inlet valve?I guessed that is where you were going. Are they repairable? Is it worth it? I want to say I bought the whole kit for less than $50 on Amazon.

no such thing as a universal valve , they go by the inner orifice size and wattage .

And they are plastic welded together so they can not be taken apart .

If you got the entire water valve and icemaker for that price I would just order a new one and have the other parts as stock in case they go bad , a new water inlet valve would normally be in the $60.-75 range just for the valve assembly.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
IM-6D on Amazon for $90, free shipping.There are several inlet valves listed on Amazon, ranging in price from $12-$60.Ok. So, I'm going to order a new kit.What's the best method of un-freezing my frozen ice maker? Hair dryer? Or would it be better to replace it?

yes a hair dryer is best other then just removing the icenamer and running hot water over the ice cube mold area.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Thanks for your help Woody. Nice to have independent confirmation of what I suspected.Now we just need virtual installation services! :-)

Right .

Always glad to assist you anytime.

Thank you in advance.
If you need me again for any other issues you can request me Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me.

Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,533
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Master Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,533
13,533 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The ice cubes freeze in chunks in the ice maker of my five
The ice cubes freeze in chunks in the ice maker of my five year old Whirlpool refrigerator model # WRX735SDBM00. How do I keep this from happening?… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,533 satisfied customers
I have a Samsung Fridge - RF4287HARS fridge and the icemaker
I have a Samsung Fridge - RF4287HARS fridge and the icemaker is not working properly.... Ice arms are being frozen into the cubes and so not pushing the cubes into the ice tray. I have replaced the ic… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,335 satisfied customers
26C4XXB00 model refrigerator and it has started to leak
26C4XXB00 model refrigerator and it has started to leak water from the door. I think it is leaking where the outlet for the water is dispensed … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a year old french door lg fridge. We had an electical
I have a year old french door lg fridge. We had an electical issue and had to pull the fridge forward and plug in elsewhere. After fixing the electric, the upper ice maker isn't producing ice. There i… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My icemaker "kick-out" flap was not seated. I unplugged it,
My icemaker "kick-out" flap was not seated. I unplugged it, straightened it out, rinsed it off in sink. Plugged back in. It fills but doesn't kick out cubes, and there are cubes in the tray. Why not k… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Kenmore side by side refrigerator b model 106.56876601 ice
Kenmore side by side refrigerator b model 106.56876601 ice maker stopped working. Red blinking light on ice maker control inside door on right. Bottom of ice cube making tray was frozen. Took out ice … read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Frigidaire Refridgerator, Model FRT21IL6JB2, and the
I have a Frigidaire Refridgerator, Model FRT21IL6JB2, and the ice maker isnt working. I have checked water flow into the water inlet on the fridge and I have good flow. It appears the valve is not ope… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
We own a 25.6 Cu Ft total capacity Whirlpool Gold refrigerator.
We own a 25.6 Cu Ft total capacity Whirlpool Gold refrigerator. It's stainless steel. We've owned this refrigerator for 3 years now and love it. However, several days ago the ice maker just quit makin… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a side by side Model KSS048QTX02 Serial OW3053056 and
I have a side by side Model KSS048QTX02 Serial OW3053056 and it stopped making ice. Tha Aqua sense ice receiver on right side where on off switch is located is On and there is a red light top right co… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have Whirlpool Refridgerator Model # XXXXX The icemaker
I have Whirlpool Refridgerator Model # XXXXX The icemaker has not work for some time, it does not receive water past the inlet valve. I replaced the inlet valve & this did not solve the problem. I tes… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a kemore coldspot model 106.55602400 and it quit making
I have a kemore coldspot model 106.55602400 and it quit making ice. After reading other people with the same problems and similar problems, I'm still confused. My light for the icemaker only fashes wh… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
Whirlpool ED25SMXRWRO side-by-side refrigerator Serial S62625457
Whirlpool ED25SMXRWRO side-by-side refrigerator Serial:S62625457 circa: 1970-80s The icemaker is dripping icicles from the back and fills the freezer compartment with sheets of ice instead of making i… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Our icemaker is not working. The system is on , and it was
Our icemaker is not working. The system is "on", and it was working last week, but quit on Saturday. The infrared signal is blinking. Can you help?… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Whirlpool refrigerator model #ED22PW XXWOO w/ icemagic
I have a Whirlpool refrigerator model #ED22PW XXWOO w/ icemagic ice maker.The ice maker is not getting enough water to make 2 ice cubes. The water line to the valve is open.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Older under counter uline ice maker bi98 water drips from ice
Older under counter uline ice maker bi98 water drips from ice mold into bin and then freezes into a block. I defrosted and cleaned up all the water that melted. Retried - same problem. Will produce cu… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Hello I have a Kenmore Coldspot refrigerator model number 106.52582202.
Hello I have a Kenmore Coldspot refrigerator model number 106.52582202. There is water leaking in the freezer side coming from the icemaker right by the back corner coming from the water tube. I pulle… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
My ice maker does not fill with water for my GE side-by-side
My ice maker does not fill with water for my GE side-by-side fridge, model number ZFSB27DAGSS. The water dispenser for the drinking water works. I switched the wiring connectors around (criss-crossed … read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
I have GE profile fridge about 4 years old. The power went
I have GE profile fridge about 4 years old. The power went out a week ago and since then Im having trouble with the ice maker. I noticed today that the tube that feeds the cube tray was frozen so I th… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x