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Our dishwasher doesn't start but the indicator lights are…

Customer Question
Our dishwasher doesn't start...

Our dishwasher doesn't start but the indicator lights are on. The Model number is *****

Contractor's Assistant: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?

Whirlpool DU940QWDQ4, Serial number FF3603614

Contractor's Assistant: Do you plan on doing the work yourself?

If I can

Contractor's Assistant: Anything else we should know to help you best?

Is there a way for a homeowner to run a diagnostic?

Submitted: 4 months ago.Category: Appliance
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Answered in 1 minute by:
3/23/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,225
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

If you turn the control panel off so there are no lights on at all, press the start button and do any lights on the control panel illuminate?

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Customer reply replied 4 months ago
If I cancel and then press wash the wash and washing lights come on.
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

That's not quite what I asked you to do. If you turn the control panel off so there are no lights on at all, press the start button and do any lights on the control panel illuminate?

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Customer reply replied 4 months ago
No. I there a fuse or circuit breaker in the unit that would cause this?
Customer reply replied 4 months ago
I know our Whirpool dryer has fuses that I've replaced. Could that be the problem?
Customer reply replied 4 months ago
Did that. two lights come on. Hello?
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

I don't understand the confusion here.

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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

I'll ask a 3rd and final time. This is a yes or no question---please don't type anything else. You just said no, then you said did that--2 lights come on. None of that makes sense.

If you turn the control panel off so there are no lights on at all, press the start button and do any lights on the control panel illuminate?

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Customer reply replied 4 months ago
Great service. Ha. Goodbye.
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

ok, have a nice day.

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