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Two of my burner knobs are very loose on my Samsung flattop…

Customer Question
Two of my burner...

Two of my burner knobs are very loose on my Samsung flattop We take them off to clean them . Are they wore out

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

Two and a half years old

Contractor's Assistant: Do you plan on doing the work yourself?

I think I still have a warranty

Contractor's Assistant: Anything else we should know to help you best?

They were fine till I took them off last night to clean and now thay are very loose

Submitted: 3 months ago.Category: Appliance
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Answered in 1 minute by:
3/23/2018
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,428
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

On the inside of the plastic knob is a little metal insert that holds the knob to the shaft of the burner switch. Make sure this insert didn't get pushed down the shaft and if so, remove it and put it back inside the knob. Other than that, there is only a 1 year warranty so after 2 and a half years it's no longer under warranty unless you purchased an extended warranty. If that's the case then call 1.800.SAMSUNG.

If you don't have a warranty, you can purchase new knobs at Searspartsdirect.com if you have a full model number to enter.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 3 months ago
No thats not it
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

I'm not sure what you mean?

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