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I have a frigidaire refrigerator and it is not cooling and a…

Customer Question
I have a frigidaire...

I have a frigidaire refrigerator and it is not cooling and a alarm of 4 beeps goes off FFHS2311LBPA

Contractor's Assistant: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?

About 2 years old. Do u need more than model number

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if I can I would like to fix it tonight so all my food doesn't go bad

Contractor's Assistant: Anything else we should know to help you best?

Water dispenser isn't working either. It makes a sound but no water coming out

Submitted: 2 months ago.Category: Appliance
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Answered in 11 minutes by:
3/22/2018
Appliance Technician: applianceguy, Customer Service replied 2 months ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,159
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
Hi. I will do my best to help you. Is either section cooling? Do you hear any fans running?
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Customer reply replied 2 months ago
Neither is working. Fan is running. I also noticed in the area u set freezer temp it was blinking an h then a 1
Appliance Technician: applianceguy, Customer Service replied 2 months ago
pull the unit out and remove bottom back cover. See if the compressor and condenser fan is running.
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
The h1 is saying temp is hi.
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Customer reply replied 2 months ago
I did that and the fan is running but don't hear anything else
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Put your hand on the compressor. Does it feel warm?
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
Is it vibrating?
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Customer reply replied 2 months ago
Ya it is warm
Customer reply replied 2 months ago
Not vibrating
Customer reply replied 2 months ago
Actually fan kicked back on and it is now vibrating
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Okay. You have two lines coming off the
Compressor. The thinner line is the high side. See if it gets hot.
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
just to make sure, look in freezer. Back wall bottom. Do you see any frost buildup?
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Customer reply replied 2 months ago
The line is not hot. I have some frost on back wall. Thin layer
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Do you hear the fan in the freezer running with the door switch pressed?
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
Can you send me a pic of freezer back wall? Sorry just trying to be sure.
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Customer reply replied 2 months ago
But my water still isn't working
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Do you hear the fan in the freezer?
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Customer reply replied 2 months ago
I don't. Would it be obvious when I hit the door switch
Appliance Technician: applianceguy, Customer Service replied 2 months ago
The fan should be running. You can’t move the cold air without it.
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
That’s why the frost is building up. Fan not moving the air.
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Customer reply replied 2 months ago
Would that make the fridge not work too
Appliance Technician: applianceguy, Customer Service replied 2 months ago
The cold air comes from the freezer section.
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Customer reply replied 2 months ago
it's the fan I need to replace. Or what part
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Part####-##-####
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
when you try to get water, you push on pad, and hear it hum? How long has it not worked ? Does the ice maker work?
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Customer reply replied 2 months ago
I hear humming but no water. All just happened yesterday
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Does Ice maker work?
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
Humming says the valve is getting power. Check water pressure going into the valve, from house water supply.
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Customer reply replied 2 months ago
It did. But not cold enough no
Appliance Technician: applianceguy, Customer Service replied 2 months ago
There is a water line under left side door. Disconnect water line. Put towel under fill line. Close door and
Try to get water. See if it
Comes out of line under door
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Customer reply replied 2 months ago
No water coming out
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Sounds like the full valve is bad. As long as you have water going to it.
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
Fill
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Customer reply replied 2 months ago
definitely have water to it. Do u have part number for that? Is it just coincidence that they both happened at same time
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Looking it up now. Yea. Temp has no baring on water dispenser.
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Customer reply replied 2 months ago
Ok thanks
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Sorry for the delay.
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Customer reply replied 2 months ago
No problem. Thanks
Appliance Technician: applianceguy, Customer Service replied 2 months ago
Welcome. Thank you for choosing JA. Please don’t forget to rate my help. Thank you.
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Appliance Technician: applianceguy, Customer Service replied 2 months ago
Have a goodnight.
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Customer reply replied 2 months ago
Ice maker is working. Is that still the fill valve I will need for water?
Appliance Technician: applianceguy, Customer Service replied 2 months ago
From the symptoms you are having I would say yes.
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