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I cannot open the door. Childproof lock is on and I cannot…

Customer Question
I cannot open the...

I cannot open the door. Childproof lock is on and I cannot release itt.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

10 mins.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 3 months ago.Category: Appliance
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Answered in 5 minutes by:
3/22/2018
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,389
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

Do you have a model number so I can better assist you? What kind of appliance is this? What brand? How old?

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Customer reply replied 3 months ago
BOsche washing machine. about 4 years old.
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

Without a model number I can't say for certain which button needs to be pressed, but if you press and hold one of the buttons for 5 seconds, it should unlock the control panel. I would press each button one at a time for 5 seconds and one of them should unlock the control panel.

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Customer reply replied 3 months ago
It is an Avanti XX
Customer reply replied 3 months ago
It is an AVanti XX
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

That's a model type, but without the model I still can't say 100% for certain. Usually press and hold both the PRESET and PROGRAM buttons together to de-activate the Child-Proof Lock. Does that work?

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Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

Did that work? If not do you have the actual model number?

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Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

hello?

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Customer reply replied 3 months ago
No. was inside door! WAS 28461AU/01
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

OK, do you still need help?

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Customer reply replied 3 months ago
Door was opened when the selector was in drain position!
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

ok, again do you still need help?

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Customer reply replied 3 months ago
Thank you. I still think that it is faulty.
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

OK, I'm confused. What do you think is faulty? The door lock has nothing to do with the child lock. Do you think the child lock is engaged? What is the problem now exactly?

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