Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My dryer won't run., heard a click when I accidentally

My dryer won't run ...

My dryer won't run

Contractor's Assistant: What's the make and model of your dryer? And can you guesstimate how old it is?

, heard a click when I accidentally pushed the cancel and start button at the same time

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Model # M970-85092-00 Kenmore dryer.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
3/22/2018
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,533
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

Ask Your Own Appliance Question
Customer reply replied 4 months ago
no I don’t know how to use it

ok does the dryer show any signs of life ?

And control panel lights or if you open the dryer door does the interior light go on if it has an interior light of course?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
all lights work we have tried the reset programming found in the envelope of institutions but no luck

ok let`s unplug the dryer for 5 minutes then plug it back in this will hopefully REBOOT the electronic control board , then plug it in and see if it works or does the same thing .

Let me know what happens please.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Lights come on push start it beeps but nothing else
Customer reply replied 4 months ago
I can and feel a click on the dryer door when I push start
Customer reply replied 4 months ago
I’m thinking that it is something that’s not making contact

ok this click if you open the dryer door can you hear what sounds like a motor stopping ?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
No. No sound

ok so this click if you open the dryer door and hold the door switch in and try to start the dryer do you still feel this click ?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Can’t feel but still hear it

ok do you think the click is the door switch or does it feel as if it is from elsewhere in the dryer?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I think it’s the door switch, it seem to be where the door clip goes into the slot at the top of the dryer

ok well the door switch could possibly click when you close the door , but it should not make any click after it is already closed and your pressing the start button .

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok then it must be something close to or behind that area ,( the dial to set program) that is making the click because it does click

ok now that is possible the electronic control board right above it ha a motor relay on it that when you press the start button would entergize to start the motor .

And with that being said if the motor relay is being energized but the dryer is not running /tumbling that would mean the drive motor is faulty .

How old is this dryer?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Says 04/05 on door jamb

ok so more or less 13 years old .

And with you being in Canada I can not give you a part number due to I can not pull up Canadian models but I estimate for a new drive motor your looking around $150.00 U.S. for a new drive motor

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok thanks. Bye

Always glad to assist you anytime.

Thank you in advance.
If you need me again for any other issues you can request me Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me.

Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,533
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Master Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,533
13,533 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Kenmore Elite Oasis Electric Dryer that will turn
Hi! I have a Kenmore Elite Oasis Electric Dryer that will turn on, but will not start. At the end of 2017 I had the same issue in which I replaced the Control Panel. This did the trick, however I'm ha… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
MY affinity electric dryer model LEQ6400FSO will start,
MY affinity electric dryer model LEQ6400FSO will start, turn, heat, then stop running … read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,533 satisfied customers
I have a front loading Whirlpool Duet washing machine. It
I have a front loading Whirlpool Duet washing machine. It appears that it tripped the breaker. I can't get it to restart. Now when I turn it on it just sits there, going through the time, but nothing … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My oven says loc on, It is a year and a half, Model
My oven says loc on JA: What's the make and model of your oven? And can you guesstimate how old it is? Customer: It is a year and a half JA: Do you plan on doing the work yourself? Customer: Model jb6… read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,803 satisfied customers
Kenmore Elite Dryer bought from Sears: issue, today it would
Kenmore Elite Dryer bought from Sears: issue, today it would not start, open the door and you can hear a click around the start button/inside light comes on but once you close the door and push the st… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hello :-) Ive got problems with my Whirlpool clothes dryer. When
Hello :-) Ive got problems with my Whirlpool clothes dryer. When powered up, all seems good (display turns on). When start button is pushed, I hear a loud "click" (relay?) sound, and nothing more happ… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,533 satisfied customers
kenmore dryer model 68702894 type 178-00 serial mh2219884 The
kenmore dryer model 68702894 type 178-00 serial mh2219884 The timer comes on , I push button for dryer to begin but nothing. I've cleaned all areas of lint comming an going out.… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
We have a Whirlpool Duet dryer. It was running and we heard
We have a Whirlpool Duet dryer. It was running and we heard sound (zzzztt) and it stopped running. Breaker is fine. When we push the Control On button, the Time Remaining light comes on as usual. But … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
My new Kenmore Dryer is not working model 970-C87092-00. It
My new Kenmore Dryer is not working model 970-C87092-00. It is making a clicking noise whenyou push the start button. This Dryer has been eating cloths since its purchase and now this. Fed up… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,533 satisfied customers
We had a water leak from our hot water line in another area
We had a water leak from our hot water line in another area in the house. My husband turned off the hot water and I then turned on the washing machine but failed to select just cold water and the mach… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a Kenmore Dryer it starts going and then in a few seconds
I have a Kenmore Dryer it starts going and then in a few seconds it stops. Near as I can tell it is the push button start switch that needs to be replaced. I just would like to know for sure, those sw… read more
RUSS
RUSS
Vocational, Technical or Trade Scho
1,824 satisfied customers
I have 2 kenmore elite dryers in my house. Yesterday when
I have 2 kenmore elite dryers in my house. Yesterday when I went to use them they wont work. They both have power to them, however when I push the start button they just make a click noise. They are n… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Hi!! My Sears Kenmore Series 70 Model 96573220 wont start
Hi!! My Sears Kenmore Series 70 Model 96573220 won't start after pushing start button. Circuit breaker is fine..just used it and when I reloaded the dryer and pushed the start button..nothing ? Can yo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hello I have a Kenmore Elite elecctric dryer. The starter
Hello I have a Kenmore Elite elecctric dryer. The starter switch is push button (guess older design). The start button starts dryer when pushed but once released turns dryer off. I also know that even… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,533 satisfied customers
I have a Kenmore Fabric Care 80 series gas dryer. Sometimes
I have a Kenmore Fabric Care 80 series gas dryer. Sometimes it will run and sometimes it won't. When it does run, it will finish drying the clothes no problem. When it does not run, which is more ofte… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
MY DRYER WILL NOT STAY RUNNING, WHEN I PUSH THE START BUTTON
MY DRYER WILL NOT STAY RUNNING, WHEN I PUSH THE START BUTTON IT STARTS THEN IMMEDIATELY STOPS WHEN I LET OFF THE START SWITCH, IF I HOLD IT DOWN IT KEEPS RUNNING… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Kenmore Gas Dryer Model 110 XXXXXXXXX I replaced the timer
Kenmore Gas Dryer Model 110 XXXXXXXXX I replaced the timer and starter switch on the console (maybe unnecessarily). The dryer runs with the door open. I checked the door switch for continuity and it s… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
i have a kenmore elite washing machine model#11042926 and it
i have a kenmore elite washing machine model#11042926 and it says control locked. i'v tried unplugging the power and still says control locked.… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x